Terms & Conditions
Clear terms governing the use of ratnagems.com, product orders, payments, lab report authenticity, and legal agreements.
1. Scope and Acceptance of Terms
These Terms & Conditions apply to all visitors and buyers on ratnagems.com. By accessing our site, creating an account, or placing an order, you confirm that you have read and accepted these terms together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.
2. Product Descriptions & Authenticity
Gemstones and Rudraksha beads are supplied with lab reports for authenticity verification.
We make no medical or supernatural claims. Our focus is strictly on gemological authenticity.
Every treatment is stated on the product page. For example, Bangkok Pukhraj, Neelam and Manik are heated and glass-filled.
- Included free: every gemstone is supplied with a report from an ISO-certified gemological laboratory at no additional charge. You do not need to request it and you are never charged for it.
- Optional accredited laboratory reports: a GII, IIGJ, or IGI report can be arranged on request where the laboratory accepts the item. This is only necessary if you specifically want a named laboratory report.
- Charges depend on the laboratory, the report (GII, for the stones it names, and IIGJ offer one with origin; IGI issues one report and states the origin when it can be determined), the weight of the stone and, for GII, the kind of stone. The exact amount for your stone is shown at checkout before you pay.
- Payable in advance and non-refundable: certification charges must be paid before the stone is submitted, and are not refundable once it has been sent to the laboratory - the laboratory bills for the examination whatever it concludes, including if it does not confirm the origin you hoped for.
- Adds roughly 15-20 days: certification is carried out by an independent laboratory, so dispatch of a certified stone takes about fifteen to twenty days longer than our normal delivery estimate. That period is outside our control.
GII — Gemmological Institute of India
A gem testing laboratory and gemmology institute in Mumbai, set up in 1971 by the Gem & Jewellery Exporters’ Association (GJEA) and a project of the Gem & Jewellery Export Promotion Council (GJEPC).
Corundum (ruby, sapphires), beryl (emerald), chrysoberyl (chrysoberyl cat’s eye, alexandrite), tanzanite, diamond and moissanite
| Carat weight | Identification | Identification & Origin |
|---|---|---|
| Up to 5.00 ct | ₹3,250 | ₹12,350 |
| 5.01 - 10.00 ct | ₹4,550 | ₹14,950 |
| 10.01 - 20.00 ct | ₹5,850 | ₹17,550 |
| 20.01 - 50.00 ct | ₹7,150 | ₹21,450 |
| 50.01 - 100.00 ct | ₹8,450 | ₹25,350 |
| 100.01 - 500.00 ct | ₹11,050 | ₹31,850 |
| Above 500.00 ct | ₹13,000 | ₹36,350 |
All other gemstones, including coral and quartz cat’s eye
| Carat weight | Identification |
|---|---|
| Up to 10.00 ct | ₹800 |
| Above 10.00 ct | ₹1,300 |
GII does not test pearls, amber or Rudraksha.
IIGJ — IIGJ Research & Laboratories (GJEPC Gem Testing Laboratory)
Premier Indian gem testing laboratory operated under the Gem & Jewellery Export Promotion Council (GJEPC, Ministry of Commerce), formerly trading as IGI-GTL Delhi and GTL Jaipur.
| Carat weight | Identification | Identification & Origin |
|---|---|---|
| Under 10.00 ct | ₹1,300 | ₹3,500 |
| 10.00 ct and above | ₹1,300 | ₹4,500 |
IGI — International Gemological Institute
A globally recognized independent gemological laboratory established in 1975, operating accredited testing laboratories worldwide including Antwerp, Mumbai, Surat, and New York.
| Carat weight | Colored Stone Identification |
|---|---|
| Up to 0.99 ct | ₹2,400 |
| 1.00 - 1.99 ct | ₹2,800 |
| 2.00 - 3.99 ct | ₹3,150 |
| 4.00 - 7.99 ct | ₹3,900 |
| 8.00 - 12.99 ct | ₹4,900 |
| 13.00 - 17.99 ct | ₹5,900 |
| 18.00 - 22.99 ct | ₹6,900 |
| 23.00 - 27.99 ct | ₹7,900 |
| 28.00 - 32.99 ct | ₹8,900 |
| 33.00 - 37.99 ct | ₹9,900 |
| 38.00 - 42.99 ct | ₹10,800 |
| 43.00 - 47.99 ct | ₹11,800 |
| 48.00 - 52.99 ct | ₹12,800 |
53.00 ct and above: priced by IGI on request — please contact us.
3. Pricing and Payments
All prices on ratnagems.com are displayed in Indian Rupees (INR) and are inclusive of applicable GST.
- Prepaid Online Payment: Processed through secure RBI-licensed payment gateways (Razorpay) supporting Credit/Debit Cards, Net Banking, and UPI.
- Cash on Delivery (COD): Available for eligible Indian orders below ₹50,000. Products marked prepaid-only, including custom gemstone bracelets, are excluded. A non-refundable ₹100 handling fee applies to eligible COD orders.
- International Prepaid: All international shipments require prepaid checkout. COD is not available outside India.
4. Orders, Shipping & Returns
Order placement and fulfillment are governed by our specific operational policies:
5. Legal Provisions & Governing Law
Questions Regarding Our Terms?
Our support team is available to answer any questions regarding terms of sale, lab report verification, or order policies.