Terms & Conditions

Introduction

These Terms & Conditions apply to visitors and customers of ratnagems.com and, where relevant, our Android app. By using our services, creating an account, or placing an order, you confirm that you have read and accepted these terms. If you do not agree, please do not use our services or place an order.

We make reasonable efforts to keep product descriptions clear, accurate, and useful. Product pages may include details such as gemstone identity, weight, size, origin, treatment information, and lab report details wherever applicable.

All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise. Available payment methods are shown at checkout and may include:

• Credit/debit cards, UPI, net banking, and supported wallets through our payment gateway
• Bank transfer where confirmed by our support team
• Cash on Delivery (COD) — available for orders within India below ₹50,000, subject to pincode serviceability. A ₹100 handling fee applies to COD orders.

International customers may use the prepaid payment methods available at checkout or confirmed by our support team. COD is not available for international orders. Online payments are processed through secure payment providers, and Ratna Gems™ does not store full card numbers or UPI credentials.

After placing an order, you will receive an order confirmation by email, SMS, WhatsApp, or account notification where applicable. Please review your order details and contact us quickly if anything needs correction before dispatch. Purchases are also subject to our detailed policies:

• Read our Shipping & Delivery Policy
• Read our Return & Refund Policy

An account is required to place an order. You can sign up using Google, Facebook, or your email address and phone number. You are responsible for keeping your account credentials confidential and for activity under your account. We use reasonable security measures, including HTTPS, to protect your information in accordance with our Privacy Policy.

You agree not to engage in any harmful or unlawful activities, including unauthorized access, disrupting site functionality, or violating intellectual property rights. Violation may result in account termination.

• Intellectual Property: All content on ratnagems.com is the property of Ratna Gems™ and is protected by copyright law.
• Limitation of Liability: To the fullest extent permitted by applicable law, our liability for a claim relating to a product is limited to the amount paid for that specific item.
• Customer Rights: Nothing in these terms limits rights available to customers under applicable consumer protection laws.
• Policy Updates: We may update these terms when needed. Changes will be posted on this page with the latest update date where applicable.
• International Orders: We ship to selected international destinations. International shipping is chargeable, and charges are shown at checkout or confirmed before dispatch. All international orders require prepaid payment. If applicable, local import duties, taxes, customs fees, or clearance-related charges may be collected by the courier or customs authority before or at delivery; these charges are not included in the checkout total unless clearly stated.
• Governing Law: These terms are governed by the laws of India, and disputes will be subject to the courts in Chandrapur, Maharashtra, India, subject to any mandatory consumer protection rights that apply.