Terms & Conditions
Terms for using our website and purchasing lab-tested gemstones and original Rudraksha from Ratna Gems™.
Introduction
Welcome to Ratna Gems™, where customers can buy lab-tested loose gemstones, gemstone jewelry, bracelets, and original Rudraksha beads online in India.
These Terms & Conditions explain the terms for using ratnagems.com, using our Android app where applicable, and purchasing our products. Please read them together with our Shipping, Return, Refund, and Privacy policies.
1. Scope and Acceptance of Terms
These Terms & Conditions apply to visitors and customers of ratnagems.com and, where relevant, our Android app. By using our services, creating an account, or placing an order, you confirm that you have read and accepted these terms. If you do not agree, please do not use our services or place an order.
Please Review These Terms: These terms help set clear expectations for product information, payments, delivery, returns, and customer support.
2. Product Descriptions and Authenticity
We make reasonable efforts to keep product descriptions clear, accurate, and useful. Product pages may include details such as gemstone identity, weight, size, origin, treatment information, and lab report details wherever applicable.
Authenticity Assurance
Eligible gemstones and Rudraksha beads are supplied with authenticity reports or lab reports as mentioned on the product page.
No Medical or Spiritual Claims
We make no claims regarding health or spiritual benefits. Our focus is solely on the physical authenticity and quality of the gemstones.
Clear Pricing
We aim to show product prices and applicable charges clearly before you place an order.
3. Pricing and Payments
All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise. Available payment methods are shown at checkout and may include:
- Credit/debit cards, UPI, net banking, and supported wallets through our payment gateway
- Bank transfer where confirmed by our support team
- Cash on Delivery (COD) — available for orders within India below ₹50,000, subject to pincode serviceability. A ₹100 handling fee applies to COD orders.
International customers may use the prepaid payment methods available at checkout or confirmed by our support team. COD is not available for international orders. Online payments are processed through secure payment providers, and Ratna Gems™ does not store full card numbers or UPI credentials.
4. Orders, Shipping, and Returns
After placing an order, you will receive an order confirmation by email, SMS, WhatsApp, or account notification where applicable. Please review your order details and contact us quickly if anything needs correction before dispatch. Purchases are also subject to our detailed policies:
5. Account Creation & Data Security
An account is required to place an order. You can sign up using Google, Facebook, or your email address and phone number. You are responsible for keeping your account credentials confidential and for activity under your account. We use reasonable security measures, including HTTPS, to protect your information in accordance with our Privacy Policy.
6. Customer Conduct & Acceptable Use
You agree not to engage in any harmful or unlawful activities, including unauthorized access, disrupting site functionality, or violating intellectual property rights. Violation may result in account termination.
7. Other Legal Clauses
- Intellectual Property: All content on ratnagems.com is the property of Ratna Gems™ and is protected by copyright law.
- Limitation of Liability: To the fullest extent permitted by applicable law, our liability for a claim relating to a product is limited to the amount paid for that specific item.
- Customer Rights: Nothing in these terms limits rights available to customers under applicable consumer protection laws.
- Policy Updates: We may update these terms when needed. Changes will be posted on this page with the latest update date where applicable.
- International Orders: We ship to selected international destinations. International shipping is chargeable, and charges are shown at checkout or confirmed before dispatch. All international orders require prepaid payment. If applicable, local import duties, taxes, customs fees, or clearance-related charges may be collected by the courier or customs authority before or at delivery; these charges are not included in the checkout total unless clearly stated.
- Governing Law: These terms are governed by the laws of India, and disputes will be subject to the courts in Chandrapur, Maharashtra, India, subject to any mandatory consumer protection rights that apply.
Questions or Concerns?
If you have any questions regarding these Terms & Conditions, our support team is here to assist you.





