Privacy Policy

Introduction

Welcome to Ratna Gems™. We respect your personal information and explain our data practices clearly so you can shop with confidence.

This Privacy Policy explains how Ratna Gems™ (“we,” “our,” or “us”) collects, uses, shares, and safeguards information when you visit our website (ratnagems.com), use our Android app, create an account, contact us, or make a purchase. This policy is written with reference to the Digital Personal Data Protection Act, 2023 (DPDP Act), the DPDP Rules, 2025, the Information Technology Act, 2000, and applicable e-commerce requirements in India.

When you use our website or Android app, we process information as described here. For optional activities such as marketing, analytics cookies, or notifications, we use consent controls such as account settings, app permissions, or our cookie banner where applicable.

Information We Collect

We collect information with your consent to provide our products and services:

• Personal Identifiers: Name, postal address (billing and shipping), email address, and phone number.
• Account Information: Login details used for authentication, order history, and saved preferences. Passwords are not stored by us in plain text.
• Payment Details: Information needed to process payments through our payment provider. We do not store full card numbers or UPI credentials.
• Order Details: Product selections, quantity, pricing, and related communications.
• Technical Data: IP address, browser/device information, cookies, and similar usage signals.
• Android App Data: Device information, app usage analytics, crash diagnostics, Firebase authentication identifiers where you sign in, and notification tokens/preferences where notifications are enabled.
• Communications: Your emails, messages, reviews, and support interactions.

How We Use Your Information

We use collected information for:

• Order Processing & Fulfillment — processing payments, arranging delivery, generating invoices
• Communication — order status, shipping updates, customer support
• Service Improvement — personalizing your experience, product recommendations
• Marketing (opt-in) — promotional emails (unsubscribe anytime)
• Analytics & Advertising — understanding usage patterns, measuring ad effectiveness
• Security & Fraud Prevention
• Legal Compliance — GST, Income Tax, and regulatory requirements

Cookies and Tracking Technologies

We use essential, preference, analytics, and advertising cookies or similar technologies. These may include Google Analytics, Google Ads, and Meta tools. When you first visit, our consent banner lets you accept or decline non-essential cookies where required.

Our Android app uses Firebase services for authentication, analytics, crash diagnostics, and push notifications. You can manage preferences through our cookie banner, browser settings, Android notification settings, Google Ads Settings, or Facebook Ad Preferences.

Sharing of Your Information

We do not sell or rent personal information. We share data only with trusted providers needed to operate our business, such as payment processors (including Razorpay), shipping and courier partners, authentication and app services (including Firebase), analytics tools, advertising platforms such as Google and Meta, cloud hosting, and customer support tools. We may also share information when required by law.

Data Security and Storage

We use HTTPS, secure payment gateways, access controls, and other reasonable safeguards to protect your information. Payment providers handle card and UPI details under their own security and compliance standards. Transaction records are retained as required by tax, accounting, and e-commerce laws. Other data is retained only as long as needed for the purposes described in this policy.

Your Rights and Choices

Under the DPDP Act 2023, you have the right to:

• Access — request information about the personal data we process about you
• Correction & Update — correct inaccurate data or update changed details
• Erasure — request deletion, subject to legal retention requirements
• Withdraw Consent — withdraw consent for optional processing such as marketing or non-essential cookies
• Nomination — nominate another person to exercise your data rights where applicable
• Grievance Redressal — contact our Grievance Officer and, where applicable, escalate to the Data Protection Board of India

You can opt out of marketing anytime and manage cookie preferences via our banner. We aim to respond promptly, and DPDP Rules material describes a maximum response period of 90 days for access, correction, update, and erasure requests.

Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from children without appropriate parental or guardian consent. If we learn that such data was collected without required consent, we will take appropriate steps to delete it.

International Customers & GDPR

We may serve customers outside India through selected international shipping destinations and are committed to handling personal data responsibly.

For customers in the European Economic Area (EEA), UK, and other jurisdictions with equivalent data protection laws:

• Lawful Basis: We process your data based on contractual necessity (to fulfill your order), legitimate interest (fraud prevention, service improvement), and consent (marketing, analytics cookies).
• Right to Access: You may request a copy of all personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate data.
• Right to Erasure: You may request deletion of your data, subject to legal retention requirements.
• Right to Data Portability: You may request your data in a machine-readable format.
• Right to Object: You may object to processing based on legitimate interest.
• Cross-Border Transfers: Your data may be processed in India and by service providers in other countries for payments, delivery, authentication, analytics, support, and security.

To exercise any of these rights, contact us at support@ratnagems.com.

Changes to this Privacy Policy

We may update this policy as needed. The last updated date will reflect the latest revision. For significant changes, we may notify you by email, app notice, or a prominent website notice.

Contact Us

If you have questions about this Privacy Policy or your data:

This policy is governed by the laws of India. Disputes are subject to the jurisdiction of courts in Chandrapur, Maharashtra.