Ratna Gems Return and Refund Policy – Shop with Complete Confidence

Policy Coverage

This policy applies to all products purchased through ratnagems.com. By placing an order, you agree to the terms outlined here. Contact our customer support for any queries.

7-Day Return Guarantee

Experience total peace of mind with our 7-day return policy. If your purchase doesn’t meet your expectations, you may be eligible for a return or exchange.

Eligibility Criteria:

• Unused and in original condition
• Includes all original tags and packaging
• Excludes custom or personalized items

Condition Inspection:

Returns are processed after a thorough inspection by our team to ensure compliance with our standards.

Essential Unboxing Video

Provide an unboxing video to support claims of incorrect, damaged, or duplicate items. This is crucial for verifying your return request.

Return Shipping Responsibility

Customers cover return shipping costs unless the error is on our part. We recommend a tracked and insured shipping method.

Refund Process

• Inspection: Our team inspects returns within 3-5 business days.
• Refund: Approved refunds are processed back to the original payment method within 7-10 business days.

Lifetime Authenticity Guarantee

All gemstones and Rudraksha beads come with a lifetime authenticity guarantee. Report any discrepancies with a certified lab report for a full return.

24-Hour Claim Notice

Notify us within 24 hours if there is any issue with your order. The unboxing video is essential for claim validation.

Dedicated Customer Support

Contact us anytime for assistance with returns or refunds. We are committed to ensuring a smooth and supportive customer experience.

Legal Compliance

We adhere to local and international laws to ensure our policies are up to standard, providing you with security and trust in every transaction.

Policy Updates

Our policy may be updated to reflect changes in our practices or legal requirements. Stay informed by visiting this page regularly.