Ratna Gems Return and Refund Policy – Shop with Complete Confidence

Effective Date: October 21, 2024At Ratna Gems, we prioritize your satisfaction when you buy certified gemstones online in India. Our Return and Refund Policy is designed to protect your interests and ensure a fair, transparent shopping experience.

Hassle-Free Returns for Certified Gemstones Online in India
Hassle-Free Returns for Certified Gemstones Online

Policy Coverage

This policy applies to all products purchased through ratnagems.com. By placing an order, you agree to the terms outlined here. Contact our customer support for any queries.

7-Day Return Guarantee

Experience total peace of mind with our 7-day return policy. If your purchase doesn’t meet your expectations, you may be eligible for a return or exchange.

Eligibility Criteria:

  • Unused and in original condition
  • Includes all original tags and packaging
  • Excludes custom or personalized items

Condition Inspection:

Returns are processed after a thorough inspection by our team to ensure compliance with our standards.

Essential Unboxing Video

Provide an unboxing video to support claims of incorrect, damaged, or duplicate items. This is crucial for verifying your return request.

Return Shipping Responsibility

Customers cover return shipping costs unless the error is on our part. We recommend a tracked and insured shipping method.

Refund Process

  • Inspection: Our team inspects returns within 3-5 business days.
  • Refund: Approved refunds are processed back to the original payment method within 7-10 business days.

Lifetime Authenticity Guarantee

All gemstones and Rudraksha beads come with a lifetime authenticity guarantee. Report any discrepancies with a certified lab report for a full return.

24-Hour Claim Notice

Notify us within 24 hours if there is any issue with your order. The unboxing video is essential for claim validation.

Dedicated Customer Support

Contact us anytime for assistance with returns or refunds. We are committed to ensuring a smooth and supportive customer experience.

Email: support@ratnagems.com
Phone: +91-706-793-9337
Address: Ratna Gems, B-74, Dhoptala Colony, Rajura, Chandrapur, Maharashtra – 442905, India

Legal Compliance

We adhere to local and international laws to ensure our policies are up to standard, providing you with security and trust in every transaction.

Policy Updates

Our policy may be updated to reflect changes in our practices or legal requirements. Stay informed by visiting this page regularly.

Enjoy worry-free shopping with Ratna Gems’ clear and supportive Return and Refund Policy.

Why Choose Ratna Gems? Trust, Authenticity & Certified Excellence

7-Day Return Policy - No 'If,' no 'But.' Simply, if you don't like it, we'll give you a full refund.

7-Day Return Policy - Shop with Complete Peace of Mind

Choosing a gemstone is a personal and meaningful investment. Our 7-day return policy ensures a risk-free shopping experience. If you are not satisfied, you can return the gemstone hassle-free.

Lab Certified Gemstones with Lifetime Authenticity Assurance from Ratna Gems

Lifetime Authenticity – Certified & Guaranteed for Life

Every gemstone at Ratna Gems is lab-tested and verified by ISO-certified gemstone testing laboratories. We provide lifetime authenticity certification, ensuring complete transparency in every purchase.

Transparent Pricing & Premium Qualit

Honest Value, Exceptional Standards. We offer transparent, competitive pricing on all gemstones with no hidden fees. Our collection features only the finest, certified natural gemstones, ensuring exceptional quality and authenticity.

Delivery truck representing fast shipping across India

Fast & Secure Delivery Across India

We provide safe and timely delivery across India with free shipping on all type of Gemstones and Rudraksha beads. Every item is securely packaged to preserve quality and authenticity.

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