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Transparent 7-Day Returns & Authenticity Guarantee

Return and Refund Policy

At Ratna Gems™, we want every customer to understand the return, exchange, and refund process before placing an order.

Quick Policy Summary

Return & Exchange WindowWithin 7 days of delivery for eligible un-altered items.
Refund Processing TimelineInitiated within 2–3 business days after inspection. Banks take 7–10 days.
Return Shipping CostCustomer pays return courier unless the return is due to our packing/damage error.
Non-Refundable Fees₹100 COD handling fee & international customs/bank conversion charges.

7-Day Return Eligibility Criteria

If your purchase doesn’t meet your expectations, you may request a return or exchange within 7 days of delivery. The eligible product amount is refunded upon inspection.

Product must be unused, unaltered, and in original undamaged condition.
Must include all original lab reports, testing certificates, tax invoices, and packaging boxes.
Custom-made items—including custom gemstone bracelets and personalized gemstone ring settings—are not eligible for return unless they arrive damaged, incorrect, or materially different from the confirmed order.

Key Return & Refund Conditions

Unboxing Video Requirement

For claims involving damaged, incorrect, or missing items in transit, an unboxing video is required for rapid verification.

Refund Payment Channels

Prepaid orders are refunded to the original payment source. COD orders are refunded via UPI or direct bank transfer.

COD Handling Fee

The ₹100 COD handling fee is non-refundable as it covers third-party courier cash collection costs.

International Orders

International buyers pay return shipping and local import duties. Refunds are issued in INR to the payment card.

The Step-by-Step Return Process

1

Initiate Request

Contact support within 7 days of delivery with your order ID.

2

Pack & Ship

Include original lab report, box, and invoice. Ship via trackable courier.

3

Quality Inspection

Our gemologists verify stone condition and lab report number.

4

Refund Issued

Refund approved within 2–3 business days after inspection.

Authenticity Guarantee

Eligible gemstones, Rudraksha beads and gemstone bracelets are backed by our Authenticity Guarantee. If at any time after purchase you test your stone at a recognized gemological laboratory and it fails to match our description, we offer:

100% Refund CoverageFull refund of your purchase amount upon return verification.
Lab Testing ReimbursementFull reimbursement of the lab testing fee with enclosed receipt.

Need to Return or Exchange an Item?

Our support team is ready to guide you through packing instructions and return address details.

Initiate Return Request →WhatsApp Support