Q: What is your return policy?

We offer a 7-day return policy for gemstones and Rudraksha beads. You can return your purchase within 7 days if you are not completely satisfied. For detailed terms, please refer to our Return and Refund Policy .

Question 1

How to Purchase Gemstones Online from Ratna Gems

Accepted Answer

Buying gemstones from Ratna Gems is quick and hassle-free. Follow these steps:

1. Explore Our Collection – Browse our website and choose your preferred gemstone or Rudraksha product.

2. Add to Cart – Once you've made your selection, add the item to your cart.

3. Secure Checkout – Enter your details and proceed to checkout.

4. Select Pa.yment Method – Choose between Cash on Delivery (COD) or online pa.yment options.

5. Confirm & Relax – Place your order, and we’ll handle the rest!

Question 2

Do You Need Help Choosing the Right Gemstone?

Accepted Answer

If you're wondering which Pukhraj, Neelam, or Ruby suits you best, how to invest in gemstones, or what the current gemstone prices in India are, we've got you covered! Our informative blogs offer expert guidance to help you make the right choice.

➡ Read Our Which Gemstone Should I Wear & Do They Really Work? A Complete Guide with Zodiac Table.

Question 3

What is your return policy?

Accepted Answer

We offer a 7-day return policy for gemstones and Rudraksha beads. You can return your purchase within 7 days if you are not completely satisfied. For detailed terms, please refer to our Return and Refund Policy.

Question 4

Do you guarantee the authenticity of your products?

Accepted Answer

Absolutely! We provide a lifetime authenticity guarantee on all our gemstones and Rudraksha beads. Each item is accompanied by an lab report from ISO-certified laboratories to assure its genuineness and quality.

Question 5

What are the delivery timeframes?

Accepted Answer

Our estimated delivery times depend on your location:

Metro Cities: 6–7 business days

Non-Metro & Remote Areas: 8–9 business days

Please note that delivery times may vary due to unforeseen factors such as weather conditions or logistical delays. For more details, visit our Shipping and Delivery Policy.

Question 6

Do you offer Cash on Delivery (COD)?

Accepted Answer

Yes! We provide Cash on Delivery (COD) for a seamless and convenient shopping experience.

Question 7

What should I do if I receive a damaged product?

Accepted Answer

We take great care to ensure your order is securely packaged, but in the rare event that your product arrives damaged, please contact us immediately. To process your claim, an unboxing video is required. For further details, please refer Return and Refund Policy.

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Frequently Asked Questions

Why Choose Ratna Gems:

7-Day Return Policy – Shop with Complete Peace of Mind

Lifetime Authenticity – Certified & Guaranteed for Life

Transparent Pricing & Premium Quality

Fast & Secure Delivery Across India