Shipping & Delivery Policy – Buy Certified Gemstones Online in India at Ratna Gems

Welcome to Ratna Gems, your best place to buy gemstones online in India. We pride ourselves on being a genuine and authentic gemstone supplier offering natural gemstones in India that suit anyone investing in gemstones—from precious to semi-precious varieties. Our Shipping & Delivery Policy ensures a smooth, secure, and timely experience when you buy certified gemstones online in India. Whether you are purchasing a premium original gemstone online or exploring different types of gemstones, we prioritize clarity and peace of mind until your order arrives safely at your doorstep.

This Shipping & Delivery Policy applies to all products—including precious and semi-precious gemstones and Rudraksha beads—purchased on our website. By placing an order with Ratna Gems, you agree to our guidelines and timelines, aligned with our mission as a genuine and authentic gemstone supplier committed to exceptional customer service and competitive price of gemstones in India.

Shipping Locations and Delivery Timeframes

We currently ship to all major cities and regions across India, helping customers who seek the best gemstone shop near me or certified gemstone shop near me enjoy direct delivery of natural gemstones in India. Our standard delivery timelines vary based on your location:

• Metro Cities (6-7 Business Days): Expect delivery within 6-7 business days after order processing. This reflects our standing as the best place to buy gemstones online in India, ensuring your original gemstone online arrives promptly and securely.
• Non-Metro Cities & Remote Areas (8-9 Business Days): For customers in non-metro regions or remote areas, estimated delivery is around 8-9 business days. Our logistic partners and quality checks ensure your natural gemstones in India are treated with utmost care, no matter where you are.

While we strive to maintain these timelines, unexpected events—like severe weather or transport strikes—may cause brief delays. In these rare cases, our dedicated support team will keep you informed every step of the way.

At Ratna Gems, we aim to provide a seamless experience each time you buy certified gemstones online in India. After placing your order, we generally require 1-2 business days for processing. This includes verifying product authenticity, performing a final quality check, and carefully packaging your selected gemstone. Each order is handled meticulously, reinforcing our role as a genuine and authentic gemstone supplier you can trust.

Shipping Costs and Methods

We believe in transparent pricing. Ratna Gems provides free standard shipping on all orders within India, maintaining our status as the best place to buy gemstones online in India. For areas without conventional courier access, we ship via India Post (Registered or Speed-post) for safe, timely delivery.

Order Tracking and Communication

Once dispatched, you’ll receive a tracking number via email, SMS, or WhatsApp. This helps you monitor your parcel in real time, ensuring full visibility until your original gemstone online reaches your doorstep.

Additional Certification Requests

Want extra ISO-certified lab reports (beyond our standard authenticity certificate) for your natural gemstones in India? Processing and delivery may be extended by up to 7 days. These additional documents strengthen trust in our products and your investment in gemstones.

Damaged or Missing Items

If your package arrives damaged or incomplete, please document the condition with photographs and contact our support team immediately. By doing so, you help uphold the standards that have earned us our reputation as a genuine and authentic gemstone supplier. We’ll work to resolve any issues promptly, offering refunds or replacements as per our Return and Refund Policy.