Shipping and Delivery Policy
Fast, secure delivery with tamper-evident packaging and live tracking for natural gemstones and Rudrakshas.
Scope of Our Policy
This policy applies to all orders for precious gemstones (Pukhraj, Neelam, Ruby, Emerald), semi-precious gemstones, original Rudraksha beads, and gemstone bracelets placed on Ratna Gems™. By placing an order, you agree to these shipping guidelines.
Shipping Locations & Timeframes
Delivered via priority express couriers (Delhivery & DTDC) with live tracking.
Shipped via express courier partners or India Post Speed Post for remote PIN codes.
Sent by India Post International Speed Post (EMS), with tracking. Flat shipping shown at checkout: Sri Lanka ₹3,000 · United Arab Emirates ₹3,100 · Qatar, Oman, Kuwait & Bahrain ₹3,300 · Saudi Arabia ₹3,500 · Japan ₹3,650 · United States, Canada, United Kingdom & Australia ₹3,800.
United Kingdom orders require a minimum order value of ₹15,000. The minimum applies to the value of the gemstones themselves; shipping is charged separately and does not count towards it. No other destination has a minimum.
Shipping Methods & Security
We offer free express shipping on all orders within India, with no minimum order value.
Gemstones and lab reports are packed in sealed, tamper-evident, transit-insured boxes.
Order Processing & Live Tracking
Orders are dispatched within 1 working day after gemologist quality check and box sealing.
Your tracking number is emailed to you as soon as your order is shipped, and is always available in the My Account section.
Requesting optional laboratory certification (GII, IIGJ, or IGI) adds 15–20 days to processing.
Cash on Delivery (COD) Terms
COD is available for eligible Indian orders only. A custom gemstone bracelet is paid online when ordered, so carts of only custom gemstone bracelets are prepaid; with other items in the cart, those items can be COD and the bracelet (with any lab certification fee) is paid online as an advance. International shipments also require prepaid checkout.
For otherwise eligible products, COD is available below ₹50,000 (a ₹100 Cash on Delivery charge applies). Orders of ₹50,000 or more require prepaid payment for safety.
COD also depends on our courier partners collecting cash at your PIN code. The website checkout does not check this when you order; it is checked when we book your parcel with the courier. Non-serviceable areas can use online prepaid.
A ₹100 Cash on Delivery charge is applied to COD orders to cover cash collection processing. If the amount due on delivery of a Cash on Delivery order, less the ₹100 Cash on Delivery charge, is paid before dispatch, online from your order page or by UPI or bank transfer, the charge does not apply and is removed with a GST credit note. An order with a lab certification fee paid online in advance can be paid this way by UPI or bank transfer only. This does not apply to an order with a custom gemstone bracelet.
International Orders & Customs Duties
We ship to United States, Canada, United Arab Emirates, United Kingdom, Australia, Sri Lanka, Japan, Saudi Arabia, Qatar, Oman, Kuwait, and Bahrain.
International shipments are delivered on a DDU (Delivered Duty Unpaid) basis. Local import duties or VAT/GST levied by the destination country’s customs authority are payable by the recipient upon arrival.
Need Help Tracking Your Order?
Contact our logistics support team for immediate shipping assistance or waybill tracking updates.