Delete your account
This page explains how to delete your Ratna Gems account and personal data — from the Ratna Gems Android app or from this website — and what we are legally required to keep afterwards.
How to delete your account
In the Ratna Gems Android app
Open the app, go to Account, then Delete Account, and confirm. Your account is deleted immediately.
On this website
Sign in to your account and use the Delete account option. Your account is deleted immediately.
If you cannot sign in
Email admin@ratnagems.com from the email address on the account, or with the mobile number you used, and ask us to delete it. We will verify that the request is yours before acting on it, and we will confirm when it is done.
What is deleted
- Your customer account and profile
- Your sign-in identity (phone, Google or email)
- All active sign-in sessions, on every device
- Notification tokens for the Ratna Gems Android app
- Your saved delivery address and saved preferences
- Your shopping cart
- Newsletter and marketing subscriptions
Deleting your account also removes your sign-in identity from Firebase Authentication, the service that manages Ratna Gems sign-in.
What we must keep, and why
Indian tax law does not let us delete a tax invoice. Under section 36 of the CGST Act we must keep accounts and records for 72 months from the due date of the annual return for that financial year — longer if an appeal, proceeding or investigation is open — and a tax invoice is required to carry the buyer's name and address, so it cannot be anonymised either.
- Tax invoices already issued, exactly as issued
- Past order records and their original billing and delivery details
- Refund records and payment references
- Shipment and delivery records
These records are held in a restricted accounting archive. They are never used for marketing, advertising, personalisation or ordinary account profiling. Once the retention period and any open dispute have ended, the remaining personal data is deleted or irreversibly anonymised.
Before you delete
- Deletion does not cancel an order. Orders already placed continue to be prepared and delivered, and are not refunded automatically. To cancel or return an order, contact us first.
- It cannot be undone. Signing up again creates a brand-new account.
- Past orders are not carried over. We do not reconnect old orders to a new account automatically. If you need one, contact us with the order number and the email address or mobile number used on it.
Questions
Write to admin@ratnagems.com. Our full Privacy Policy explains how we handle personal data.