Welcome to Ratna Gems’ Frequently Asked Questions (FAQs)
Find answers to common questions about purchasing certified natural gemstones and authentic Rudraksha beads from India’s most trusted gemstone shop.
Product Authenticity and Certifications
What types of products does Ratna Gems offer?
At Ratna Gems, we offer a diverse range of certified natural gemstones, pearls, and authentic Rudraksha beads. Our extensive collection includes:
Precious Gemstones: Yellow Sapphire (Pukhraj), Blue Sapphire (Neelam), Ruby (Manik), Emerald (Panna), Pearl (Moti), Red Coral (Moonga), and more.
Semi-Precious Gemstones: Amethyst (Jamunia), Citrine, Opal Stone , Agate (Hakik), Onyx Stones, and others.
Certified Rudraksha Beads: From 1 Mukhi Rudraksha to 14 Mukhi Rudraksha, including rare types like Gauri Shankar Rudraksha.
Are your gemstones and Rudraksha beads authentic?
Absolutely! Authenticity is our top priority at Ratna Gems. We provide only genuine, original, and certified gemstones and authentic Rudraksha beads. Every product comes with a certificate of authenticity from ISO-certified gemstone testing laboratories, ensuring you receive only the highest quality.
What certifications do your gemstones come with?
Our gemstones are accompanied by certificates of authenticity from ISO-certified gemstone testing laboratories in India. These certificates provide detailed information about each gemstone’s characteristics, including cut, color, clarity, and carat weight, serving as proof of their authenticity and quality. For customers requiring certifications from internationally recognized labs like IGI (International Gemological Institute), or Gemological Institute of America (GIA), we can arrange that at an additional cost. Please note that this will increase the delivery time by approximately 7 to 8 days.
How can I verify the authenticity of your gemstones and Rudraksha beads?
Every gemstone and Rudraksha bead we sell is accompanied by a Authenticity Certificate from an ISO-certified gemstone testing laboratory. You can verify the authenticity by cross-checking the details on the certificate. Additionally, we offer a Lifetime Authenticity Guarantee, ensuring you can shop with confidence knowing your purchase is genuine.
Do you offer gemstones for different budget ranges?
Absolutely! At Ratna Gems, we provide a variety of gemstones to suit various budgets. We offer premium natural gemstones, as well as more affordable options like heated and treated gemstones (e.g., Bangkok Yellow Sapphire, Blue Sapphire, Rubies). We always disclose any treatments in our product descriptions to maintain transparency.
What is the difference between natural and treated gemstones?
Natural Gemstones: These are mined from the earth and have not undergone any treatments to enhance their appearance.
Treated Gemstones: These have been subjected to processes like heating to improve their color or clarity. While treated gemstones are more affordable, we always clearly mention any treatments in our product descriptions to maintain transparency.
Do you provide guidance on which gemstone or Rudraksha bead to choose?
While we are happy to provide information about our products, we do not offer astrological or spiritual advice. For guidance on which gemstones or Rudraksha beads are suitable for you, please consult with an astrologer or Pandit ji. They can advise you on which products to purchase from Ratna Gems.
Purchasing, Ordering, and Payment
How can I buy gemstones online from Ratna Gems?
Buying gemstones online from Ratna Gems is simple and secure:
Browse Our Collections: Visit our online gemstone store and explore our wide range of certified natural gemstones and authentic Rudraksha beads.
Add to Cart: Select your desired products and add them to your cart.
Proceed to Checkout: Review your order and proceed to the secure checkout process.
Complete Payment: Choose your preferred payment method and complete the transaction.
Receive Your Order: Enjoy fast and free shipping across India with our reliable delivery service.
If you need assistance, our customer support team is available via phone, email, or WhatsApp to help you through the process.
What payment methods do you accept?
We offer a variety of secure payment methods to ensure a convenient shopping experience:
Credit/Debit Cards: Visa, MasterCard
Net Banking
UPI and Mobile Wallets
Bank Transfers
Cash on Delivery (COD): Available in select areas within India
Can I place an order over the phone?
Yes, you can place an order by calling our customer support at +91-706-793-9337. Our knowledgeable team will assist you in selecting the perfect certified gemstones and complete your purchase seamlessly.
Do you offer Cash on Delivery (COD) option?
Cash on Delivery (COD) is available in select areas within India. If COD is not available in your region, please choose an alternative payment method such as credit/debit cards, UPI, or bank transfers. Our goal is to provide flexible payment options to accommodate your preferences.
Can I check the package before paying cash on delivery?
No, couriers cannot carry unsealed packages, even if the recipient agrees to accept it later. Payment must be made in cash for the parcel to be handed over. Please ensure your shipping address is correct to avoid any delivery issues.
Are there any discounts or promotions available?
We offer periodic discounts and promotions on our products. Subscribe to our newsletter to receive updates on special offers. Currently, we’re offering a 10% launch discount with the promo code WELCOME10. We value our customers’ loyalty and strive to provide attractive deals and promotions to enhance your shopping experience with us.
How can I use a promo code or discount coupon?
During the checkout process, you’ll find an option to enter your promo code or discount coupon. Simply enter the code, and the discount will be applied to your order total.
Do you offer customization or jewelry setting services?
Currently, Ratna Gems specializes in providing loose certified natural gemstones and authentic Rudraksha beads. We do not offer jewelry customization or setting services. However, our products are ideal for creating custom jewelry pieces with your preferred jeweler.
Do you have a physical office location?
Yes, you can visit our physical store at:
Ratna Gems
B-74, Dhoptala Colony, Rajura,
Chandrapur, Maharashtra – 442905, India
Feel free to visit us to explore our collection in person and receive personalized assistance from our expert staff.
How can I stay updated on new products and promotions?
Subscribe to our newsletter to receive the latest updates, promotions, and exclusive offers on certified natural gemstones and authentic Rudraksha beads. Stay connected with Ratna Gems to never miss out on our special deals and new arrivals.
Shipping, Delivery, and Tracking
What are your shipping options and delivery times?
We offer free shipping within India on all orders. Our estimated delivery times are:
Metro Cities: Delivery within 6-7 business days
Non-Metro Cities and Remote Areas: Delivery within 8-9 business days
Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, strikes, or other logistical issues. For more details, visit our Shipping and Delivery Policy.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via email, text message, and WhatsApp. Use this number to monitor your shipment’s status and estimated delivery date through our courier partner’s website.
Do you ship internationally?
Currently, we ship products within India only. We are working on expanding our shipping options to cater to international customers in the future. Stay tuned for updates on our international shipping capabilities.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact our customer support team as soon as possible. We can update the address if the order has not been dispatched yet. Reach out to us via phone, email, or WhatsApp for assistance.
How can customers contact Ratna Gems for support or inquiries?
At Ratna Gems, we value open communication and strive to provide excellent customer service. You can reach our dedicated customer support team through various channels, including:
Email: support@ratnagems.com
Phone: +91-706-793-9337
WhatsApp: Chat with Us
Our knowledgeable and friendly staff are here to assist you with any inquiries or assistance you may need.
Can I cancel my order after it has been placed?
Yes, you can cancel your order within a specified timeframe after placing it. To do so, visit the Order section on your account page. If you’re unable to cancel through this option, please contact our customer support team as soon as possible to initiate the cancellation process. We understand that circumstances may change, and we aim to accommodate our customers’ needs to the best of our ability.
Returns, Refunds, and Guarantees
What is your 7-Day Return Policy?
Our 7-Day Return Policy allows you to return or exchange products within 7 days of delivery if you’re not completely satisfied with your purchase. To be eligible for a return, the item must be unused, in its original condition, and accompanied by all original packaging and certificates.
For more details, please visit our Return and Refund Policy Page.
Who is responsible for return shipping costs?
The customer is responsible for the cost and risk of returning the item to us. Return shipping costs are not covered by Ratna Gems. We recommend using a reliable and trackable shipping service with appropriate insurance to ensure your return is safely delivered.
What if I receive a wrong, damaged, or duplicate product?
At Ratna Gems, we ensure that you receive only genuine, original, and certified gemstones and authentic Rudraksha beads. If you receive a wrong, damaged, or duplicate product, please contact us immediately via phone, email, or WhatsApp. You must provide a proper unboxing video as proof. Without an unboxing video, claims regarding receiving the wrong, damaged, or duplicate product cannot be validated.
Are there any items not eligible for return?
Yes, the following items are not eligible for return:
Custom or Personalized Orders: These cannot be returned or exchanged.
Items Showing Signs of Wear or Damage: Products that show signs of wear, damage, or alterations not due to our error are not accepted.
How do I initiate a return or exchange?
To initiate a return or exchange, follow these steps:
Contact Customer Support: Reach out to us within 7 days of delivery via phone at +91-706-793-9337, email at support@ratnagems.com, or WhatsApp.
Provide Necessary Documentation: Share your order details, reason for return, and a unboxing video if claiming a wrong, damaged, or duplicate product.
Ship the Product: Send the product back to us at the provided address, ensuring it’s securely packaged.
Notify Us: Share the shipment tracking details with our customer support team.
When will I receive my refund?
Once we receive and inspect the returned product, we will process your refund within 2-3 business days. The refund will be credited to your original payment method. It may take 7-10 business days for the refund to reflect in your account, depending on your financial institution’s policies.
What does the Lifetime Authenticity Guarantee cover?
Our Lifetime Authenticity Guarantee covers the authenticity of the product only. It ensures that the gemstone or Rudraksha bead is genuine as certified by an ISO-certified gemstone testing laboratory. Please remember the Lifetime Authenticity Guarantee does not cover any physical damage to the product.
How do I claim the Lifetime Authenticity Guarantee?
To claim under the Lifetime Authenticity Guarantee, follow these steps:
Obtain a Certificate: Acquire a certificate from a reputable gemstone testing laboratory stating that the product is not authentic.
Contact Us: Reach out to our customer support team with the certificate and inform them of your claim.
Return the Product: Send the product back along with the original bill, box, and certificate provided at the time of purchase.
Authentic Rudraksha Beads
What types of Rudraksha beads do you offer?
We offer a wide range of authentic Rudraksha beads, including:
Mukhi Rudraksha Beads: From 1 Mukhi to 14 Mukhi Rudraksha.
Rare Types: Gauri Shankar Rudraksha, & Rudraksha Malas.
Origin: Sourced sustainably from Nepal and Indonesia.
Are your Rudraksha beads certified?
Yes, all our Rudraksha beads are certified for authenticity by ISO-certified gemstone testing laboratories. Each bead comes with a certificate detailing its authenticity and characteristics, ensuring you receive a genuine product.
How should I care for my Rudraksha beads?
To maintain the integrity of your Rudraksha beads:
Cleaning: Gently wipe with a soft, dry cloth.
Avoid Chemicals: Keep away from perfumes, soaps, and chemicals.
Storage: Store in a clean, dry place away from direct sunlight.
Do you provide guidance on choosing the right Rudraksha bead?
While we are happy to provide information about our products, we do not offer astrological or spiritual advice. For guidance on which Rudraksha beads are suitable for you, please consult with an astrologer or Pandit ji. They can advise you on which products to purchase from Ratna Gems.
Other Frequently Asked Questions
Do you offer customization or jewelry setting services?
Currently, we do not offer jewelry customization or setting services. We specialize in providing loose certified natural gemstones and authentic Rudraksha beads.
Do you have a physical office location?
Yes, you can visit our office at:
Ratna Gems
B-74, Dhoptala Colony, Rajura,
Chandrapur, Maharashtra – 442905, India
How can I stay updated on new products and promotions?
Subscribe to our newsletter to receive the latest updates, promotions, and exclusive offers for natural gemstones and Rudraksha beads. You can sign up on our website.
Need more help?
If you have additional questions, please contact our customer support team. We’re here to assist you.
Phone: +91-706-793-9337
Email: support@ratnagems.com
WhatsApp: Chat with Us
Ratna Gems – India’s Most Trusted Gemstone Shop
