Diwali Special Offer

Get 15% OFF on all Natural Gemstones and Rudraksha with code DIWALI2025

Terms & Conditions

Your agreement for using our services and purchasing certified gemstones from Ratna Gems.

Introduction

Welcome to Ratna Gems, your premier destination for buying certified loose gemstones and authentic Rudraksha beads online in India.

These Terms & Conditions govern your use of ratnagems.com and your purchase of our products. By accessing our website or placing an order, you agree to the guidelines and policies that ensure a secure, fair, and transparent shopping experience.

Scope Icon

1. Scope and Acceptance of Terms

These Terms & Conditions apply to all visitors and customers of ratnagems.com. By using our site, creating an account, or placing an order, you confirm your acceptance of these terms. If you do not agree, please refrain from using our services.

Acceptance is Mandatory: Your use of this website is conditional upon your acceptance of these terms. Please review them carefully.

Authenticity Icon

2. Product Descriptions and Authenticity

Ratna Gems guarantees accurate and honest product descriptions. Every gemstone is validated by ISO-certified laboratories. We ensure:

ISO-Certified Authenticity

Every gemstone comes with an ISO-certified lab report confirming its genuineness.

No Medical or Spiritual Claims

We make no claims regarding health or spiritual benefits. Our focus is solely on the physical authenticity and quality of the gemstones.

Competitive & Fair Pricing

We offer authentic gemstones at competitive prices, backed by honest descriptions and reliable service.

Payment Icon

3. Pricing and Payments

All prices are listed in Indian Rupees (INR) and include applicable taxes. We accept secure payments via Credit/Debit Cards, Net Banking, and UPI. All transactions are protected by industry-standard encryption.

Orders Icon

4. Orders, Shipping, and Returns

Upon placing an order, you will receive a confirmation email. Please review it for accuracy. All purchases are subject to our detailed policies:

Security Icon

5. Account Creation & Data Security

You are responsible for maintaining the confidentiality of your account credentials. We offer social logins (e.g., Google) for convenience. We use industry-standard security measures, including SSL encryption, to protect your information in accordance with our Privacy Policy.

Prohibited Icon

6. Customer Conduct & Acceptable Use

You agree not to engage in any harmful or unlawful activities, including unauthorized access, disrupting site functionality, or violating intellectual property rights. Violation may result in account termination.

Questions or Concerns?

If you have any questions regarding these Terms & Conditions, our dedicated support team is here to assist you.

Why Shop from Ratna Gems?

Why Shop from Ratna Gems?

Experience the confidence of purchasing authentic, certified gemstones.

7-Day Return Policy

7-Day Return Policy

Return within 7 days of delivery. Refund processed within 3 business days. Customer pays return shipping.

Lifetime Authenticity

Lifetime Authenticity

Lab-tested gemstones with ISO-certified reports and a lifetime authenticity guarantee.

Transparent Pricing

Transparent Pricing

No hidden fees. Competitive rates for premium, certified natural gemstones.

Fast Delivery

Fast Delivery

Delivery within 6–9 days across India. Free shipping with secure packaging and tracking.

Shopping Cart
Scroll to Top