Terms and Conditions for Ratna Gems
Welcome to Ratna Gems! Our terms and conditions govern your use of our website and the purchase of products. By accessing our site, you agree to comply with these terms, which help enhance your shopping experience with us.
1. Definitions
- Company, We, Our, Us: Refers to Ratna Gems.
- Website: Refers to the Ratna Gems website accessible via www.ratnagems.com.
- Customer: Refers to the individual or entity that purchases or intends to purchase products from us.
2. Products and Services
All products listed on our website are subject to availability. We reserve the right to discontinue any product at any time without notice. Descriptions and prices of products may change, and such changes will be reflected on our website.
We offer a wide range of natural gemstones, pearls, and Rudraksha beads that are certified by reputable gem testing laboratories. Our collection includes popular choices like Yellow Sapphire, Blue Sapphire, Ruby, Emerald, and more.
3. Orders and Payments
By placing an order on our website, you commit to purchasing the selected products. You must provide complete and accurate billing and shipping information to process your order efficiently.
We accept various payment methods, including credit/debit cards, PayPal, UPI, PhonePe, and bank transfers, ensuring a convenient and secure shopping experience.
4. Shipping and Delivery
We offer shipping within India and internationally. Delivery times and shipping costs vary depending on the destination and the shipping method selected during checkout. For more details, please visit our Shipping and Delivery Policy.
Once your order is processed and shipped, you’ll receive a tracking number via email, text, and WhatsApp, allowing you to monitor your order’s status and delivery.
5. Returns and Refunds
For information on returning products and receiving refunds, please refer to our Return and Refund Policy.
We offer a hassle-free 7-day return policy. If you’re not satisfied with your purchase, you may return it for a refund or exchange within 7 days of delivery.
6. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
We are committed to safeguarding your data and ensuring a secure shopping experience at Ratna Gems.
7. Limitation of Liability
Ratna Gems will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or the purchase of our products.
While we strive to provide accurate information, we make no representations or warranties about the completeness, accuracy, reliability, or availability of the website or the products.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of India.
By using our website and purchasing our products, you agree to comply with all applicable laws and regulations.
9. Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website.
It is your responsibility to review these terms periodically for any updates or changes that may impact you.
10. Contact Us
If you have any questions about these terms and conditions, please feel free to reach out to us:
- Phone: +91 706-793-9337
- Email: [email protected]
- WhatsApp: Chat with Us
Our customer support team is dedicated to assisting you and addressing any concerns you may have.
