Terms & Conditions
Your agreement for using our services and purchasing certified gemstones from Ratna Gems.
Introduction
Welcome to Ratna Gems, your premier destination for buying certified loose gemstones and authentic Rudraksha beads online in India.
These Terms & Conditions govern your use of ratnagems.com and your purchase of our products. By accessing our website or placing an order, you agree to the guidelines and policies that ensure a secure, fair, and transparent shopping experience.
1. Scope and Acceptance of Terms
These Terms & Conditions apply to all visitors and customers of ratnagems.com. By using our site, creating an account, or placing an order, you confirm your acceptance of these terms. If you do not agree, please refrain from using our services.
Acceptance is Mandatory: Your use of this website is conditional upon your acceptance of these terms. Please review them carefully.
2. Product Descriptions and Authenticity
Ratna Gems guarantees accurate and honest product descriptions. Every gemstone is validated by ISO-certified laboratories. We ensure:
ISO-Certified Authenticity
Every gemstone comes with an ISO-certified lab report confirming its genuineness.
No Medical or Spiritual Claims
We make no claims regarding health or spiritual benefits. Our focus is solely on the physical authenticity and quality of the gemstones.
Competitive & Fair Pricing
We offer authentic gemstones at competitive prices, backed by honest descriptions and reliable service.
3. Pricing and Payments
All prices are listed in Indian Rupees (INR) and include applicable taxes. We accept secure payments via Credit/Debit Cards, Net Banking, and UPI. All transactions are protected by industry-standard encryption.
4. Orders, Shipping, and Returns
Upon placing an order, you will receive a confirmation email. Please review it for accuracy. All purchases are subject to our detailed policies:
5. Account Creation & Data Security
You are responsible for maintaining the confidentiality of your account credentials. We offer social logins (e.g., Google) for convenience. We use industry-standard security measures, including SSL encryption, to protect your information in accordance with our Privacy Policy.
6. Customer Conduct & Acceptable Use
You agree not to engage in any harmful or unlawful activities, including unauthorized access, disrupting site functionality, or violating intellectual property rights. Violation may result in account termination.
7. Other Legal Clauses
- Intellectual Property: All content on ratnagems.com is the property of Ratna Gems and is protected by copyright law.
- Limitation of Liability: Our liability for any claim is strictly limited to the amount you paid for the specific item in question.
- Policy Updates: We reserve the right to modify these terms at any time. Changes will be posted on this page.
- Governing Law: These terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of courts in India.
Questions or Concerns?
If you have any questions regarding these Terms & Conditions, our dedicated support team is here to assist you.
