Return and Refund Policy
Shop with Complete Confidence
Our Commitment to You
At Ratna Gems™, your satisfaction is our priority. Our Return and Refund Policy is designed to be fair, transparent, and straightforward, ensuring you can shop for certified gemstones and Rudraksha with complete peace of mind.
7-Day Return & Exchange Policy
If your purchase doesn’t meet your expectations, you may return or exchange it within 7 days of delivery. We offer a 100% money-back guarantee for eligible returns. Eligibility:
Unused and in original, undamaged condition.
Includes all original tags, certificates, and packaging.
Custom-made or personalized items are not eligible.
Key Conditions for a Successful Return
Condition Inspection
Once we receive your return, our QA team inspects it. If unchanged and undamaged, we proceed with your refund or exchange.
Essential Unboxing Video
For damaged/incorrect claims, an unboxing video is required for quick verification and support.
Return Shipping Responsibility
Customer pays return shipping unless the return is due to our error. Use a reliable, trackable courier.
The Refund & Exchange Process
Initiate Contact
Contact our support within 7 days to request a return or exchange.
Ship the Item
Include all original materials. Use a trusted courier with tracking.
Receive Refund/Exchange
After inspection, refunds process in 7–10 business days or we ship your exchange.
Lifetime Authenticity Guarantee
Every gemstone and Rudraksha bead is backed by our Lifetime Authenticity Guarantee. This guarantee is designed for customer protection and covers the authenticity of the product as described on our product pages.
What This Guarantee Covers
If, even after the 7-day return policy period has passed (due to a busy schedule or any other reason), you take your purchased gemstone or Rudraksha for re-verification at a reputed laboratory and find that the product is not as per the description provided on our product pages, you are entitled to:
- Full Refund of the purchase amount
- Reimbursement of Lab Testing Expenses (if invoice/receipt is enclosed with the returned product)
What This Guarantee Does NOT Cover
This guarantee does not cover:
- Physical damage caused by customer use, wear, or mishandling
- Products that have been altered, treated, or modified by the customer
- Normal wear and tear from regular use
The Lifetime Authenticity Guarantee is strictly for verifying that the gemstone or Rudraksha you received matches our product description and certification.
How to Claim
- Get your gemstone/Rudraksha tested at a reputed, certified gemstone testing laboratory
- Obtain a lab report stating the product does not match the description
- Contact our support team with the lab report
- Return the product along with: original box, our certificate, original invoice, and the lab testing receipt (for expense reimbursement)
- Upon verification, receive your full refund plus lab testing expense reimbursement
Dedicated Customer Support
We’re here to help with any return or exchange needs. Contact us:
