Return and Refund Policy
Shop with Complete Confidence
Our Commitment to You
At Ratna Gems, your satisfaction is our priority. Our Return and Refund Policy is designed to be fair, transparent, and straightforward, ensuring you can shop for certified gemstones and Rudraksha with complete peace of mind.
7-Day Return & Exchange Policy
If your purchase doesn’t meet your expectations, you may return or exchange it within 7 days of delivery. We offer a 100% money-back guarantee for eligible returns. To be eligible, your item must meet the following criteria:
Must be unused and in its original, undamaged condition.
Must include all original tags, certificates, and packaging.
Custom-made or personalized items are not eligible for return.
Key Conditions for a Successful Return
Condition Inspection
Once we receive your return, our Quality Assurance team will inspect the item. If it passes inspection (is unchanged and undamaged), we will proceed with your refund or exchange.
Essential Unboxing Video
For claims of damaged, defective, or incorrect items, you must provide an unboxing video. This is required to help us verify the issue and provide faster support.
Return Shipping Responsibility
Customers are responsible for return shipping costs, unless the return is due to our error. We recommend using a reliable courier with tracking and insurance.
The Refund & Exchange Process
Initiate Contact
Contact our support team within 7 days to request a return or exchange.
Ship the Item
Securely package the item with all original materials and ship it back to us.
Receive Refund/Exchange
After inspection, we will process your refund within 7-10 business days or ship your exchange item.
Lifetime Authenticity Guarantee
Every gemstone and Rudraksha bead from Ratna Gems is backed by a lifetime authenticity guarantee. If an item you purchase is ever found to be inauthentic by a certified lab, you may return it for a full refund at any time.
Dedicated Customer Support
We’re here to help with any return or exchange needs. Contact us anytime:
