Return And Refund Policy

Our Commitment to You

At Ratna Gems, your satisfaction is our priority. Our Return and Refund Policy is designed to be fair, transparent, and straightforward, ensuring you can shop for certified gemstones and Rudraksha with complete peace of mind.

7-Day Return & Exchange Policy

If your purchase doesn’t meet your expectations, you may return or exchange it within 7 days of delivery. We offer a 100% money-back guarantee for eligible returns. Eligibility:

Unused and in original, undamaged condition.

Includes all original tags, certificates, and packaging.

Custom-made or personalized items are not eligible.

Key Conditions for a Successful Return

Condition Inspection

Once we receive your return, our QA team inspects it. If unchanged and undamaged, we proceed with your refund or exchange.

Essential Unboxing Video

For damaged/incorrect claims, an unboxing video is required for quick verification and support.

Return Shipping Responsibility

Customer pays return shipping unless the return is due to our error. Use a reliable, trackable courier.

The Refund & Exchange Process

Initiate Contact

Contact our support within 7 days to request a return or exchange.

Ship the Item

Include all original materials. Use a trusted courier with tracking.

Receive Refund/Exchange

After inspection, refunds process in 7–10 business days or we ship your exchange.

Lifetime Authenticity Guarantee

Every gemstone and Rudraksha bead is backed by our lifetime authenticity guarantee. If a certified lab ever finds it inauthentic, you may return it for a full refund.