Ratna Gems Return and Refund Policy – Shop with Complete Confidence
Effective Date: October 21, 2024
At Ratna Gems, we strive to ensure that when you buy certified gemstones online in India, your experience is transparent, fair, and satisfactory. Our Return and Refund Policy is designed to provide clarity, protect your interests, and uphold our reputation as a genuine and authentic gemstone supplier. Whether you are choosing from our wide range of natural gemstones in India or selecting an original gemstone online at a great price, you can trust that our policies support your peace of mind.
1. Scope of this Policy
This Return and Refund Policy applies to all products purchased from ratnagems.com. By placing an order, you agree to the terms outlined here. If you have any questions, please contact our customer support team before making your purchase.
2. Our 7-Day Return Policy
We offer a 7-day replacement policy from the date of delivery. If you are not fully satisfied or believe there’s an issue with your order, you may be eligible for a return or exchange within this period. This policy reinforces our commitment to being the best place to buy gemstones online in India with complete consumer confidence.
Eligibility Criteria
- The product must be unused, unaltered, and in its original condition.
- All original certifications, packaging, invoices, and labels must be intact.
- Custom or personalized products are not eligible for return or exchange.
Condition Inspection
Our team will inspect the returned product upon receipt. If it meets the above criteria, we will process your return, replacement, or refund promptly.
3. Unboxing Video Requirement
To ensure fairness and validate any claims of receiving the wrong, damaged, or duplicate product, you must provide a clear, uninterrupted unboxing video. This video should show the package as it was received and the item being removed from its packaging. Without this video, we cannot confirm such claims. This helps maintain a transparent environment when dealing with rare and valuable items like original gemstone online purchases.
4. Return Shipping Costs
The customer is responsible for the cost and risk of returning the product, unless it is confirmed that an error occurred on our part. We recommend using a reliable courier service with tracking and appropriate insurance for valuable gemstones. We do not accept responsibility for items lost or damaged in return transit.
5. Refund Process & Timeline
- Inspection: Once we receive the returned product, our quality control team will inspect it within 3-5 business days.
- Approval: If approved, your refund will be processed and issued to the original payment method. It may take 7-10 business days for the refunded amount to reflect in your account, depending on your financial institution.
Exchange or Replacement
If you prefer an exchange or replacement, we will arrange for a suitable product of equal or higher value (with your consent). This flexibility is part of our commitment to providing a hassle-free experience as a genuine and authentic gemstone supplier.
6. Lifetime Authenticity Guarantee
All of our natural gemstones in India and certified Rudraksha beads are backed by an authenticity guarantee. If you believe a product you received is not authentic, obtain a certificate from a reputable gemstone testing laboratory stating that it is not genuine. Contact our support team with the certificate and return the product, including all original documents and packaging. Please note that physical damage or wear not caused by our error is not covered.
7. Claims of Wrong, Damaged, or Duplicate Products
In the rare event that you receive a wrong, damaged, or duplicate product, notify us within 24 hours of delivery. Remember, the unboxing video is mandatory proof. Without it, claims cannot be validated, ensuring a fair and secure environment for everyone involved.
8. Customer Support & Assistance
Should you have any questions or need assistance initiating a return or refund, our customer support team is ready to help. Whether you’re exploring the market to buy certified gemstones online in India for the first time or you’re a repeat customer looking for continuous value, we are here for you.
- Email: support@ratnagems.com
- Phone: +91-706-793-9337
- Address: Ratna Gems, B-74, Dhoptala Colony, Rajura, Chandrapur, Maharashtra – 442905, India
9. Compliance with Laws
We adhere to applicable laws and regulations, ensuring that our Return and Refund Policy meets legal standards. Users from different jurisdictions should note that local consumer rights laws may apply, and we strive to remain compliant at all times.
10. Policy Updates
We may update this Return and Refund Policy periodically to reflect changes in our operations, legal requirements, or customer feedback. Any modifications will be posted on this page with an updated effective date. By continuing to use our services after changes are posted, you agree to the revised policy.
At Ratna Gems, we are committed to making your shopping experience worry-free. Enjoy the freedom to explore, choose, and purchase from our extensive range of certified gemstones, knowing that if you’re not completely satisfied, our transparent return and refund processes have you covered.
