Shipping & Delivery Policy
Welcome to Ratna Gems, your trusted source for certified natural gemstones in India. We are committed to ensuring a smooth, secure, and timely delivery for every order.
Scope of Our Policy
This policy applies to all orders for precious gemstones, semi-precious gemstones, and Rudraksha beads placed on our website. By ordering from Ratna Gems, you agree to these shipping guidelines.
Shipping Locations & Timeframes
We ship across India. Our standard delivery timelines are based on your location:
Metro Cities
Estimated Delivery: 6–7 Business Days
Orders to major metropolitan areas are delivered promptly via reliable courier services.
Non-Metro & Remote Areas
Estimated Delivery: 8–9 Business Days
For other regions, we use trusted partners, including India Post, to ensure safe delivery.
Shipping Methods & Costs
Free Standard Shipping
We offer free, fully insured delivery on all orders within India, with no minimum purchase.
Express Air Delivery
For high-value orders (typically above ₹10,000), we can arrange express delivery by air for faster arrival.
Order Processing & Tracking
Order Processing (1-2 Days)
We require 1–2 business days for final quality checks and careful packaging before dispatch.
Real-Time Order Tracking
Once dispatched, you will receive a tracking number via email, SMS, or WhatsApp to monitor your shipment.
Additional Certification
Requesting extra lab reports may extend processing by up to 7 days to accommodate documentation.
Damaged or Missing Items
In the unlikely event your package arrives damaged, please document it with photos and contact us immediately. We will resolve the issue as per our Return and Refund Policy.
Have Questions?
For any inquiries regarding shipping, delivery, or your order, please get in touch.
Or visit our main Contact Page for more options.
