Shipping & Delivery Policy – Buy Certified Gemstones Online in India at Ratna Gems

Welcome to Ratna Gems, your best place to buy gemstones online in India, where we pride ourselves on being a genuine and authentic gemstone supplier. Our Shipping & Delivery Policy is designed to ensure that when you choose to buy certified gemstones online in India, you enjoy a smooth, secure, and timely experience. Whether you are purchasing a premium original gemstone online or exploring our diverse range of natural gemstones in india, our goal is to provide clarity, reliability, and peace of mind from the moment you place your order until it arrives safely at your doorstep.

This Shipping & Delivery Policy applies to all products purchased on our website. By placing an order with Ratna Gems, you agree to the guidelines and timelines presented here, ensuring a hassle-free transaction that lives up to our reputation as a genuine and authentic gemstone supplier committed to exceptional customer service.

Shipping Locations and Delivery Timeframes

We currently ship to all major cities and regions across India, bringing natural gemstones in india directly to your home. Our standard delivery timelines vary depending on your location:

• Metro Cities: Expect delivery within approximately 6-7 business days from the date of order processing. This timeframe allows us to maintain our standing as the best place to buy gemstones online in india, ensuring you receive your carefully selected original gemstone online promptly and securely.
• Non-Metro Cities and Remote Areas: For customers located in non-metro regions or remote areas, estimated delivery times are generally 8-9 business days. Our logistical partners and quality control measures ensure that no matter where you are, your purchase of natural gemstones in india is treated with the utmost care.

Please note that unforeseen circumstances such as weather conditions, strikes, or regional disruptions may cause slight delays. In these rare cases, our dedicated support team will keep you informed every step of the way.

At Ratna Gems, we strive to provide a seamless experience when you buy certified gemstones online in india. Once your order is placed, we generally require 1-2 business days to process and prepare it for dispatch. This includes verifying product authenticity, performing a final quality check, and securely packaging your chosen gemstone. We handle each order meticulously, reinforcing our position as a genuine and authentic gemstone supplier you can trust.

Shipping Costs and Methods

We understand the importance of fair pricing and transparent practices. Ratna Gems provides free standard shipping on all orders within India. This policy reflects our ongoing dedication to customer satisfaction and our mission to maintain our status as the best place to buy gemstones online in india. For areas not served by conventional courier services, we may ship via India Post (Registered or Speed-post) to ensure safe and timely delivery.

Order Tracking and Communication

Once your order is dispatched, you will receive a tracking number via email, SMS, or WhatsApp. This allows you to monitor your delivery status and anticipate the arrival of your original gemstone online. We believe in empowering our customers with real-time information, so you remain confident and in control throughout the shipping process.

Additional Certification Requests

If you desire additional certifications from ISO-certified gemstone testing laboratories (beyond the standard authenticity certificate we provide) for your natural gemstones in india, please note that this may extend the processing and delivery time by an additional 7 working days. Such requests ensure you receive detailed, internationally recognized documentation, further enhancing your trust in our products and services.

Damaged or Missing Items

In the unlikely event your package arrives damaged or incomplete, please document the condition with photographs and contact our customer support team immediately. By doing so, you help us ensure the integrity of each transaction and uphold the high standards that have earned us our reputation as a genuine and authentic gemstone supplier. We will work diligently to resolve any issues, offering replacements or refunds as per our Return and Refund Policy, found on our website.

Customer Support and Queries

If you have any questions, concerns, or special instructions related to your shipment, do not hesitate to reach out. Our dedicated customer service team is here to provide assistance and maintain the trust you have placed in Ratna Gems when you choose to buy certified gemstones online in india.

Policy Updates

We may update this Shipping & Delivery Policy from time to time to reflect changes in operational procedures, legal requirements, or customer feedback. Any modifications will be posted on this page, ensuring ongoing transparency and alignment with best practices. By continuing to use our website after any changes are published, you agree to the revised terms.