Welcome to Ratna Gems’ Frequently Asked Questions (FAQs)
Find answers to common questions about purchasing certified natural gemstones and authentic Rudraksha beads from India’s most trusted gemstone shop.
About Our Products
What types of products does Ratna Gems offer?
At Ratna Gems, we offer a wide collection of certified natural gemstones, authentic Rudraksha beads, and high-quality pearls.
Our extensive collection includes:
Precious Gemstones: Yellow Sapphire (Pukhraj), Blue Sapphire (Neelam), Ruby (Manik), Emerald (Panna), Pearl (Moti), Red Coral (Moonga), and more.
Semi-Precious Gemstones: Amethyst (Jamunia), Citrine, Opal Stone , Agate (Hakik), Onyx Stones, and others.
Certified Rudraksha Beads: From 1 Mukhi Rudraksha to 14 Mukhi Rudraksha, including rare types like Gauri Shankar Rudraksha.
Are your gemstones and Rudraksha beads authentic?
Yes — authenticity is our top priority at Ratna Gems. We sell only genuine, certified gemstones and original Rudraksha beads. Each product comes with a certificate of authenticity issued by an ISO-certified gem testing laboratory, so you can buy with complete confidence
What certifications do your gemstones come with?
All our gemstones include authenticity certificates from ISO-certified gem testing laboratories in India. These certificates confirm important details like the gemstone’s cut, color, clarity, and carat weight. If you prefer certification from internaIf you prefer certification from international labs like IGI (International Gemological Institute), or Gemological Institute of America (GIA), we can arrange that on request for an additional fee, with a delivery delay of about 7–8 days.
How can I verify the authenticity of your gemstones and Rudraksha beads?
Every gemstone or Rudraksha bead you purchase comes with an authenticity certificate from an ISO-certified gem lab. You can cross-check the details on this certificate at any time. We also provide a lifetime authenticity guarantee, giving you total peace of mind.
Do you offer gemstones for different budget ranges?
Absolutely! Ratna Gems offers gemstones across a range of budgets. You’ll find premium natural gemstones as well as more affordable heated or treated stones like Bangkok Yellow Sapphire or Blue Sapphire. We clearly mention any treatments on our product pages to maintain transparency.
What is the difference between natural and treated gemstones?
Natural gemstones are mined directly from the earth and have not been enhanced in any way. Treated gemstones are natural stones that undergo processes like heating to improve their color or clarity. Treated stones are generally more affordable, and at Ratna Gems, we always clearly disclose any treatments in our product descriptions for full transparency.
Do you provide guidance on which gemstone or Rudraksha bead to choose?
While we are happy to share product details, we do not provide astrological or spiritual advice. For guidance on which gemstone or Rudraksha bead is best suited for you, please consult a trusted astrologer or Pandit ji. They can recommend the right product based on your birth chart or spiritual needs.
Purchasing, Ordering, and Payment
How can I buy gemstones online from Ratna Gems?
Shopping online at Ratna Gems is simple and secure:
✅ Browse our collections: Visit our online store to explore certified natural gemstones and authentic Rudraksha beads.
✅ Add to cart: Choose the products you love and add them to your cart.
✅ Checkout: Review your order and proceed to our secure checkout.
✅ Complete payment: Pay using your preferred method.
✅ Receive your order: Enjoy fast and free delivery across India.
If you need help at any step, our customer support team is always available by phone, email, or WhatsApp.
What payment methods do you accept?
We offer a variety of secure payment options for your convenience, including:
Credit/Debit Cards (Visa, MasterCard)
Net Banking
UPI and Mobile Wallets
Bank Transfers
Cash on Delivery (COD) available in select areas of India
Can I place an order over the phone?
Yes! You can place an order by calling our customer support team at +91-706-793-9337. We will be happy to help you choose the right certified gemstones and complete your purchase smoothly.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) in select areas across India. If COD is not available in your location, you can choose from other secure options like credit/debit cards, UPI, or bank transfer. We want to give you flexible payment choices for a smooth shopping experience.
Can I check the package before paying cash on delivery?
No, the courier cannot open or leave packages unsealed for checking before payment. You must pay in cash to accept the parcel. Please double-check your address and contact details to avoid any delivery issues.
Are there any discounts or promotions available?
Yes! We run periodic discounts and special offers for our customers. You can subscribe to our newsletter for updates on ongoing deals. Currently, you can use promo code WELCOME10 to get 10% off your first order untill 31st December 2026.
How can I use a promo code or discount coupon?
During the checkout process, you will see an option to enter your promo code or discount coupon. Just enter the code, and your discount will be applied instantly to your order total.
Do you offer customization or jewelry setting services?
At Ratna Gems, we specialize in loose certified gemstones and authentic Rudraksha beads. We currently do not offer jewelry customization or setting services. However, you can use our gemstones to create custom jewelry with your trusted local jeweler.
Do you have a physical office location?
Yes, you can visit our physical showroom at:
Ratna Gems
B-74, Dhoptala Colony, Rajura,
Chandrapur, Maharashtra – 442905, India
Feel free to explore our gemstone collections in person and get expert assistance from our staff.
How can I stay updated on new products and promotions?
You can subscribe to our newsletter for updates on new arrivals, exclusive offers, and promotions on certified gemstones and authentic Rudraksha beads. Stay connected with Ratna Gems so you never miss out on a great deal.
Shipping, Delivery, and Tracking
What are your shipping options and delivery times?
We offer free shipping within India on all orders. Delivery timelines are:
Metro Cities: 6–7 business days
Non-Metro and Remote Areas: 8–9 business days
Please note these are estimated timeframes and might vary due to weather, strikes, or other unexpected issues. For full details, check our Shipping and Delivery Policy.
How can I track my order?
Once we dispatch your order, you will receive a tracking number by email, SMS, and WhatsApp. You can use this number to track your shipment’s status and estimated delivery date through our courier partner’s tracking page.
Do you ship internationally?
Currently, we ship within India only. We are working to expand international shipping options in the future, so stay tuned for updates on when we launch global delivery services.
Can I change my shipping address after placing an order?
Yes, you can change your shipping address if your order has not yet been dispatched. Please contact our customer support team as soon as possible via phone, email, or WhatsApp, and we will help you update your details.
How can customers contact Ratna Gems for support or inquiries?
At Ratna Gems, we value great customer service. You can reach us through multiple channels:
Email: support@ratnagems.com
Phone: +91-706-793-9337
WhatsApp: Chat with Us
Our friendly team is ready to help with any questions or assistance you may need.
Can I cancel my order after it has been placed?
Yes, you can cancel your order within a short window after placing it. Please go to the Order section on your account page or contact our support team immediately to request cancellation. We understand plans can change, and we will do our best to help.
Returns, Refunds, and Guarantees
What is your 7-Day Return Policy?
Our 7-Day Return Policy lets you return or exchange items within 7 days of delivery if you are not satisfied. Items must be unused, in their original condition, and include all original packaging and certificates. For full terms, please check our Return and Refund Policy.
Who is responsible for return shipping costs?
The customer is responsible for the cost and risk of shipping items back to us. Ratna Gems does not cover return shipping costs. We recommend using a secure, trackable courier with insurance to protect your return shipment.
What if I receive a wrong, damaged, or duplicate product?
At Ratna Gems, we take product quality very seriously. If you receive a wrong, damaged, or duplicate product, please contact us immediately by phone, email, or WhatsApp. Make sure to provide an unboxing video as proof, since claims without a proper unboxing video cannot be validated.
Are there any items not eligible for return?
Yes, some products are not eligible for return, including:
Custom or personalized orders
Items showing signs of wear, damage, or alteration not caused by us
Please check our return policy for complete details.
How do I initiate a return or exchange?
To start a return or exchange:
Contact our support team within 7 days of delivery by phone, email, or WhatsApp.
Provide your order details and an unboxing video if you are reporting a wrong, damaged, or duplicate product.
Ship the product securely to our return address in its original packaging.
Share the shipment tracking details with our team for smooth processing.
When will I receive my refund?
After we receive and inspect your returned product, we will process your refund within 2–3 business days. Depending on your bank, it may take an additional 7–10 business days to reflect in your account.
What does the Lifetime Authenticity Guarantee cover?
Our Lifetime Authenticity Guarantee covers only the authenticity of your gemstone or Rudraksha bead, as certified by an ISO-certified testing laboratory. It does not include physical damage to the product.
How do I claim the Lifetime Authenticity Guarantee?
To claim under our Lifetime Authenticity Guarantee, please:
Obtain a certificate from a reputed gemstone testing laboratory stating the product is not authentic.
Contact our customer support team with this certificate.
Return the product along with the original bill, box, and the certificate you received from Ratna Gems at the time of purchase.
Our team will verify and assist you further.
Authentic Rudraksha Beads
What types of Rudraksha beads do you offer?
We offer a wide selection of authentic Rudraksha beads, including:
Mukhi Rudraksha beads from 1 Mukhi to 14 Mukhi
Rare types like Gauri Shankar Rudraksha
Rudraksha malas for spiritual practices
Our beads are sustainably sourced from Nepal and Indonesia.
Are your Rudraksha beads certified?
Yes, every Rudraksha bead from Ratna Gems is certified for authenticity by an ISO-certified laboratory. Each certificate provides complete details so you can buy with confidence.
How should I care for my Rudraksha beads?
To maintain your Rudraksha beads:
Clean them gently with a soft, dry cloth
Avoid chemicals, soaps, or perfumes
Store them in a clean, dry place away from direct sunlight
These steps will help preserve their natural energy and beauty.
Do you provide guidance on choosing the right Rudraksha bead?
While we are happy to give you product details, we do not provide spiritual or astrological recommendations. For personalized advice on which Rudraksha bead suits you best, please consult a trusted Pandit ji or astrologer.
Need more help?
If you have additional questions, please contact our customer support team. We’re here to assist you.
Phone: +91-706-793-9337
Email: support@ratnagems.com
WhatsApp: Chat with Us
Ratna Gems – India’s Most Trusted Gemstone Shop
