Ratna Gems FAQs
Here you’ll find answers to common questions about purchasing certified gemstones and Rudraksha beads from India’s trusted gemstone shop.
Questions About Certified Gemstones and Authenticity
How do I know if the gemstones are authentic?
At Ratna Gems, all our gemstones are certified by ISO-accredited gemological laboratories. Each purchase comes with a detailed certificate verifying the gemstone’s authenticity, cut, color, clarity, and carat weight.
What certifications do your gemstones come with?
Our gemstones come with certifications from reputable ISO-certified laboratories. This ensures that you receive genuine and high-quality gemstones.
Do you offer a Lifetime Authenticity Guarantee?
Yes, we provide a Lifetime Authenticity Guarantee on all our gemstones and Rudraksha beads. This guarantee covers the authenticity of the product but does not cover any physical damage.
Ratna Gems FAQs About Purchasing and Ordering
How can I buy gemstones online from Ratna Gems?
You can buy gemstones online by browsing our collections on the website. Add your desired items to the cart and proceed to checkout. If you need assistance, feel free to contact our customer support.
What payment methods do you accept?
We accept various payment methods, including:
Credit/Debit Cards (Visa, MasterCard)
Net Banking
UPI and Mobile Wallets
Bank Transfers
Can I place an order over the phone?
Yes, you can place an order by calling our customer support at +91-706-793-9337. Our team will assist you with the process.
Do you offer cash on delivery (COD) option?
Cash on Delivery is available in select areas within India. If unavailable in your area, please choose an alternative payment method.
Questions About Shipping and Delivery
What are your shipping options and delivery times?
We offer free shipping within India. Delivery times are:
Metro Cities: 6-7 business days
Non-Metro Cities and Remote Areas: 8-9 business days
Do you offer free shipping within India?
Yes, we provide free shipping on all orders across India.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via email and WhatsApp. Use this number to track your shipment online.
Questions About Returns and the 7-Day Replacement Policy
What is your 7-Day Replacement Policy?
Our 7-Day Replacement Policy allows you to return or exchange products within 7 days of delivery if you’re not completely satisfied. The item must be unused, in original condition, and with all packaging intact.
Who is responsible for return shipping costs?
The customer is responsible for the cost and risk of returning the item. Return shipping costs are not covered by Ratna Gems.
What if I receive a wrong, damaged, or duplicate product?
If you receive a wrong, damaged, or duplicate product, please contact us immediately via phone, email, or WhatsApp. You must provide a proper unboxing video as proof. Without an unboxing video, claims regarding receiving the wrong, fake, or damaged product cannot be validated.
Are there any items not eligible for return?
Custom or personalized orders are not eligible for return. Additionally, items showing signs of wear, damage, or alterations are not accepted.
Questions About the Lifetime Authenticity Guarantee
What does the Lifetime Authenticity Guarantee cover?
The Lifetime Authenticity Guarantee covers the authenticity of the product only. It ensures that the gemstone or Rudraksha bead is genuine as certified.
Does the guarantee cover physical damage?
No, the Lifetime Authenticity Guarantee does not cover any physical damage to the product.
How do I claim the Lifetime Authenticity Guarantee?
To claim under the Lifetime Authenticity Guarantee:
1. Obtain a certificate from a reputed gemstone testing laboratory stating that the product is not authentic.
2. Contact our customer support with the certificate and inform them of your claim.
3. Return the product to us along with the original bill, box, and certificate provided at the time of purchase.
Questions About Rudraksha Beads
Are your Rudraksha beads certified?
Yes, all our Rudraksha beads are lab-certified for authenticity and quality.
How should I care for my Rudraksha beads?
Rudraksha beads should be cleaned with a soft cloth and kept away from chemicals and extreme temperatures.
Are there any items not eligible for return?
Custom or personalized orders are not eligible for return. Additionally, items showing signs of wear, damage, or alterations are not accepted.
Other Frequently Asked Questions
Do you offer customization or jewelry setting services?
Currently, we do not offer jewelry customization or setting services. We specialize in providing loose certified gemstones and Rudraksha beads.
How can I contact customer support?
You can reach our customer support team via:
Phone: +91-706-793-9337
Email: support@ratnagems.com
WhatsApp: Chat with Us
Need more help?
If you have additional questions, please contact our customer support team. We’re here to assist you.
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Explore our collection of certified gemstones and Rudraksha beads.
