Ratna Gems Privacy Policy – Protecting Your Data and Trust

Effective Date: October 20, 2024

Welcome to Ratna Gems! We are committed to protecting your privacy and securing your personal data. This Privacy Policy outlines how we handle information collected through our website, Ratna Gems. By using our services, you consent to the practices described herein.

Please read this Privacy Policy carefully to understand how we collect, use, protect, and share your information.

1. Scope & Acceptance of This Policy

This Privacy Policy applies to all visitors and customers of Ratna Gems. By accessing or using our website and services, you agree to the collection and use of your information as described in this policy. If you do not agree with the terms of this policy, please do not use our website or services.

2. Information We Collect

a. Personal Data

We collect personal data that you provide when you interact with us, such as when you register on our website, place an order, or contact us for customer support. This may include:

• Name
• Email address
• Phone number
• Addresses
• Order history and preferences

This data is necessary for processing transactions, delivering products, and communicating with you about your purchases.

b. Payment Information

We collect payment details (e.g., credit card information) securely through encrypted payment gateways, such as Razorpay and Cash on Delivery, ensuring that your financial data is protected when you make purchases.

c. Non-Personal Data

We also collect anonymous, non-personal data about your interaction with our website, such as:

• IP address
• Browser type
• Device type
• Pages visited on our site
• Referring website

This information helps us improve user experience and enhance website performance.

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance site functionality, remember your preferences, and offer personalized services. These cookies help us analyze user behavior and provide tailored content or advertisements. Cookies may be used for various purposes, including:

• Essential Cookies: Required for the operation of the site (e.g., shopping cart functionality).
• Analytics Cookies: Used to analyze traffic to our website (e.g., Google Analytics).
• Marketing Cookies: Used for advertising and remarketing purposes (e.g., Facebook Pixel).

You may disable cookies in your browser settings, but please note that some features of the site may not function properly without them.

Cookie Consent: When you first visit our website, you will see a cookie consent banner. By continuing to use our website, you consent to the use of cookies as described in this policy. You can manage your cookie preferences at any time through your browser settings or by clicking on the “Manage Cookie Preferences” link in the footer of the site.

4. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing transactions and managing orders.
• Communicating with you about your purchases, updates, and promotions.
• Improving website usability, functionality, and customer service.
• Conducting marketing and providing promotional offers.
• Ensuring the security of our website and preventing fraudulent activities.

5. Legal Basis for Processing Your Data (if applicable)

We process your personal data based on the following legal grounds:

• Contract Performance: We process your data to fulfill our obligations in providing goods and services to you.
• Legitimate Interests: We use your data for activities that are in our legitimate interests, such as improving our services and enhancing user experience.
• Consent: We may process your data based on your consent (e.g., for marketing communications or cookies).
• Legal Compliance: We may process your data to comply with applicable legal obligations.

6. Data Security Measures

We take your privacy seriously and use industry-standard security measures to protect your personal data. This includes using SSL encryption to ensure secure data transmission. However, no data transmission over the internet can be 100% secure, and we cannot guarantee the absolute security of your data.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer required, we will delete or anonymize it in a secure manner.

8. Third-Party Disclosure & Sharing

We do not sell or rent your personal information to third parties. However, we may share your data with trusted partners and third-party service providers who assist us in operating our website and conducting business, under strict confidentiality agreements. These third parties may include:

• Payment gateways (e.g., Razorpay, CCAvenue)
• Shipping providers
• Email marketing services
• Web analytics services (e.g., Google Analytics)
• Advertising services (e.g., Facebook Pixel)

We ensure that any third party with whom we share your data provides an adequate level of protection for your information.

9. International Data Transfers

Your data may be processed in countries outside of India where our servers or service providers are located. By using our website, you consent to the transfer of your data to countries that may not have the same level of data protection as your home country.

10. Your Rights & Choices

You have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccuracies in your personal data.
• Right to Deletion: You can request that we delete your personal data, subject to certain exceptions (e.g., for compliance with legal obligations).
• Right to Object: You can object to the processing of your personal data for specific purposes, such as direct marketing.
• Right to Restrict Processing: You can request that we restrict the processing of your personal data in certain circumstances.
• Cookie Preferences: You have the right to manage your cookie preferences. You can choose to accept or reject non-essential cookies through the cookie consent banner or your browser settings.

If you wish to exercise any of these rights, please contact us using the information provided below.

11. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected such data, we will take steps to delete it.

12. External Links

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of such third-party sites. We encourage you to review the privacy policies of these external sites.

13. Compliance with Local Laws

We are committed to complying with data protection laws in the jurisdictions in which we operate, including the Information Technology Act, 2000 and related rules in India.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and change the Effective Date above. Please review this policy periodically for any updates.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

• Email: support@ratnagems.com
• Phone: +91-706-793-9337
• Address: Ratna Gems, B-74, Dhoptala Colony, Rajura, Chandrapur, Maharashtra – 442905, India

We value your trust and are committed to protecting your personal information.