Privacy Policy

Introduction

Welcome to Ratna Gems™! We are committed to protecting your personal information and maintaining your trust.

This Privacy Policy explains how Ratna Gems™ (“we,” “our,” or “us”) collects, uses, shares, and safeguards information when you visit our website (ratnagems.com), use our mobile application, or make a purchase from us. This policy complies with the Digital Personal Data Protection Act, 2023 (DPDP Act), Information Technology Act, 2000, and Consumer Protection (E-Commerce) Rules, 2020.

By using our website or app, you agree to the practices described in this policy. If you do not agree, please discontinue use. We may update this policy periodically, and changes will be reflected with a new effective date.

Information We Collect

We collect information with your consent to provide our products and services:

• Personal Identifiers: Name, postal address (billing and shipping), email address, and phone number.
• Account Information: Login credentials (encrypted), order history, and saved preferences.
• Payment Details: Information to process payments. (We do not store full card numbers.)
• Order Details: Product selections, quantity, pricing, and related communications.
• Technical Data: IP address, browser/device info, and browsing behavior via cookies.
• Mobile App Data: Device identifiers, app usage, crash reports (Firebase Crashlytics), and location (with permission).
• Communications: Your emails, messages, reviews, and support interactions.

How We Use Your Information

We use collected information for:

• Order Processing & Fulfillment — processing payments, arranging delivery, generating invoices
• Communication — order status, shipping updates, customer support
• Service Improvement — personalizing your experience, product recommendations
• Marketing (opt-in) — promotional emails (unsubscribe anytime)
• Analytics & Advertising — understanding usage patterns, measuring ad effectiveness
• Security & Fraud Prevention
• Legal Compliance — GST, Income Tax, and regulatory requirements

Cookies and Tracking Technologies

We use essential, preference, analytics (Google Analytics), and advertising cookies (Google Ads, Meta Pixel). When you first visit, our consent banner lets you accept or decline non-essential cookies.

Our mobile app uses Firebase Analytics for usage data and Crashlytics for crash reports. You can manage preferences via our cookie banner, browser settings, Google Ads Settings, or Facebook Ad Preferences.

Sharing of Your Information

We do not sell or rent personal information. We share data only with trusted providers to operate our business: payment processors (Razorpay, PayU), shipping partners (Delhivery, Shiprocket, India Post), analytics (Google Analytics, Firebase), advertising (Google Ads, Meta), and cloud hosting. We also share when required by law.

Data Security and Storage

We use HTTPS encryption, secure payment gateways (PCI-DSS compliant), firewalls, and access controls. Data is stored on secure servers primarily in India. We retain transaction records for 8 years as required by GST and Income Tax laws. Other data is retained only as long as necessary.

Your Rights and Choices

Under the DPDP Act 2023, you have the right to:

• Access & Correction — view and update your data via your account or by contacting us
• Erasure — request deletion (subject to legal retention requirements)
• Withdraw Consent — at any time for marketing or data processing
• Grievance Redressal — contact our Grievance Officer or escalate to the Data Protection Board of India

You can opt-out of marketing anytime and manage cookie preferences via our banner. We respond to all rights requests within 7 days as required by DPDP Rules 2025.

Children’s Privacy

Our services are not intended for children under 18 (as defined by DPDP Act 2023). We do not knowingly collect data from children. If we learn we’ve collected such data without parental consent, we’ll delete it promptly.

International Customers & GDPR

We serve customers worldwide and are committed to respecting international data protection standards.

For customers in the European Economic Area (EEA), UK, and other jurisdictions with equivalent data protection laws:

• Lawful Basis: We process your data based on contractual necessity (to fulfill your order), legitimate interest (fraud prevention, service improvement), and consent (marketing, analytics cookies).
• Right to Access: You may request a copy of all personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate data.
• Right to Erasure: You may request deletion of your data, subject to legal retention requirements.
• Right to Data Portability: You may request your data in a machine-readable format.
• Right to Object: You may object to processing based on legitimate interest.
• Cross-Border Transfers: Your data is stored on servers primarily in India. By placing an order, you consent to your data being transferred to and processed in India.

To exercise any of these rights, contact us at support@ratnagems.com.

Changes to this Privacy Policy

We may update this policy as needed. The effective date will always reflect the latest revision. For significant changes, we’ll notify you via email or a prominent website notice.

Contact Us

If you have questions about this Privacy Policy or your data:

This policy is governed by the laws of India. Disputes are subject to the jurisdiction of courts in Chandrapur, Maharashtra.