Privacy Policy

Introduction

Welcome to Ratna Gems! We are committed to protecting your personal information and maintaining your trust.

This Privacy Policy explains how Ratna Gems (“we,” “our,” or “us”) collects, uses, shares, and safeguards information when you visit our website or make a purchase from us. By using our website, you agree to the practices described in this policy. If you do not agree with this Privacy Policy, please discontinue use of our website. We may update this Privacy Policy periodically, and any changes will be reflected with a new effective date. We encourage you to review this policy from time to time.

Information We Collect

We collect certain personal and technical information to provide you with our products and services and to improve your shopping experience. This includes:

• Personal Identifiers: Name, postal address (billing and shipping address), email address, and phone number.
• Account Information: If you create an account, we collect login credentials (such as username and password) and maintain your order history and saved preferences.
• Payment and Transaction Details: Information necessary to process your payments (e.g. order amount and payment method). Note: We do not store your full credit/debit card numbers or payment credentials on our servers – payments are handled securely by our payment partners (as described below).
• Order Details: Information about the products you order, such as gemstone selections, quantity, and pricing, as well as any communications or customization requests related to your order.
• Technical and Usage Data: When you use our site, we automatically collect data like your IP address, browser type, device information, operating system, referring URLs, and Browse behavior on our site (pages viewed, time spent, etc.). We collect some of this information using cookies and similar tracking technologies.
• Communications: Copies of your correspondence with us, including emails, messages, or phone calls, and any information you provide when you contact customer support or respond to surveys.

How We Use Your Information

We use the collected information for the following purposes:

• Order Processing and Fulfillment: To process your orders, arrange shipping, provide order confirmations and invoices, and deliver products to you.
• Communication: To send you important updates and communications related to your order or account, such as order/shipment status notifications, customer support responses, and confirmations (including for COD orders).
• Providing and Improving Our Services: To operate and maintain our website, personalize your experience, and improve our products and services.
• Marketing and Promotions: To send you promotional offers, newsletters, or product updates, only if you have opted to receive them. You can opt out of marketing communications at any time.
• Analytics and Advertising: To analyze website usage and measure the effectiveness of our marketing.
• Security and Fraud Prevention: To protect our website, business, and customers.
• Legal Compliance: To comply with applicable laws and regulations, such as tax and accounting requirements, and to respond to lawful requests or court orders.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (such as pixel tags and Google Tag Manager) to enhance your experience and gather information about visitors and visits:

• Essential Cookies: These are necessary for the website to function properly.
• Preference Cookies: These remember your preferences (like language or region) to provide a personalized experience.
• Analytics Cookies: We use these to collect information about how visitors use our site. This helps us understand traffic patterns and improve site functionality.
• Advertising Cookies: These cookies are used to deliver relevant ads to you and to measure the performance of our ad campaigns.

We respect your choices when it comes to cookies: our site displays a cookie consent banner where you can accept or decline non-essential cookies. You can adjust your cookie preferences at any time via this banner or through your browser settings.

Sharing of Your Information

We do not sell or rent your personal information. However, we do share your information with trusted third parties and service providers in order to operate our business and fulfill your orders. These include:

• Payment Processors: When you make an online payment, your payment details are handled by our secure payment partners such as Razorpay and PayPal.
• Shipping and Logistics Partners: We work with reputable courier and logistics providers (such as Shiprocket, Amazon Shipping, and Delhivery) to deliver your orders.
• Analytics and Advertising Partners: We share certain data with service providers that help us with analytics, advertising, and marketing.
• Business Service Providers: We may also share data with other vendors who assist in operating our website and business – for instance, website hosting providers, customer service platforms, email/SMS delivery services, or IT support.

Additionally, we may disclose your information if required by law or to protect our rights, property, or safety.

Data Security and Storage

We take the security of your personal information seriously. We employ a variety of technical and organizational measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive information during transmission (for instance, our site is secured via HTTPS), firewall and security protections on our servers, and regular security audits.

Your personal data is primarily stored on secure servers located in India. We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Once personal information is no longer needed, we will securely erase it or anonymize it so you can no longer be identified.

Your Rights and Choices

We respect your rights regarding your personal data. Depending on the applicable laws and our internal policies, you have the following rights and choices:

• Access and Correction: You may access and update certain personal details (such as your name, address, or contact info) by logging into your Ratna Gems account.
• Account Creation and Deletion: You have the choice to shop as a guest or create a user account on our site. You can request to delete it at any time.
• Opt-Out of Marketing: If you have subscribed to our promotional emails or newsletters, you can opt out at any time. Simply click the “unsubscribe” link provided in any marketing email.
• Cookie Preferences: Through our cookie consent banner, you can choose which types of cookies to accept.

Children’s Privacy

Our website and services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a child under 18 without proper consent, we will take steps to delete that information promptly.

Changes to this Privacy Policy

We may revise or update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the “Effective Date” at the top of this policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us: