Privacy Policy

Introduction

Welcome to Ratna Gems! We are committed to protecting your personal information and maintaining your trust.

This Privacy Policy explains how Ratna Gems (“we,” “our,” or “us”) collects, uses, shares, and safeguards information when you visit our website or make a purchase from us. By using our website, you agree to the practices described in this policy. If you do not agree with this Privacy Policy, please discontinue use of our website. We may update this Privacy Policy periodically, and any changes will be reflected with a new effective date. We encourage you to review this policy from time to time.

Information We Collect

We collect certain personal and technical information to provide you with our products and services and to improve your shopping experience. This includes:

• Personal Identifiers: Name, postal address (billing and shipping address), email address, and phone number.
• Account Information: If you create an account, we collect login credentials and maintain your order history and saved preferences.
• Payment and Transaction Details: Information necessary to process your payments. (We do not store your full card numbers.)
• Order Details: Product selections, quantity, pricing, and related communications.
• Technical and Usage Data: IP address, browser/device info, and browsing behavior. Some collected via cookies.
• Communications: Copies of your emails/messages and customer support interactions.

How We Use Your Information

We use the collected information for the following purposes:

• Order Processing & Fulfillment
• Communication (order status, support)
• Providing & Improving Services (personalization)
• Marketing (opt-in) — you can unsubscribe anytime
• Analytics & Advertising
• Security & Fraud Prevention
• Legal Compliance

Cookies and Tracking Technologies

We use essential, preference, analytics, and advertising cookies. You can control non-essential cookies via our on-site banner or your browser settings.

Sharing of Your Information

We do not sell or rent personal information. We share data with trusted providers to operate our business (payments, shipping, analytics/ads, hosting, support) and when required by law.

Data Security and Storage

We use HTTPS, firewalls, and other safeguards. Data is primarily stored on secure servers in India and retained only as long as necessary.

Your Rights and Choices

• Access & Correction (via your account)
• Guest Checkout or Account Deletion
• Opt-out of Marketing anytime
• Cookie Preferences via our banner/browser

Children’s Privacy

Our services are not intended for children under 18. If we learn we’ve collected such data without consent, we’ll delete it promptly.

Changes to this Privacy Policy

We may update this policy as needed. The effective date will always reflect the latest revision.

Contact Us

If you have questions about this Privacy Policy or your data: