Ratna Gems Privacy Policy – Your Trust and Data Security Matter
Effective Date: October 20, 2024
Welcome to Ratna Gems. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data whenever you engage with our website, https://ratnagems.com/, including when you browse, interact, and buy certified gemstones online in India. By accessing or using our services, you agree to the practices described in this policy.
1. Scope & Acceptance of This Policy
This Privacy Policy applies to all users of our website and services. By visiting our website or making a purchase, you consent to the collection and use of your information in accordance with this policy. If you do not agree, please refrain from using our website or providing us with any personal data.
2. Information We Collect
a. Personal Data
We collect personal information that you voluntarily provide when you register, place an order, subscribe to newsletters, or contact us. This may include:
- Name
- Email address
- Phone number
- Shipping and billing addresses
- Order history and preferences
Your personal data helps us process transactions, deliver products, and communicate updates related to buying certified gemstones online in India.
b. Payment Information
When you place an order, we may collect payment details (e.g., credit/debit card number, UPI, net banking). All financial information is processed via secure payment gateways. We do not store full payment details on our servers. This ensures that when you purchase from the best place to buy gemstones online in India, your financial data remains protected.
c. Non-Personal Data
We may automatically collect non-identifying information such as browser type, device information, pages visited, time spent on the site, and referring URLs. This data helps us improve user experience and optimize our website to help you easily find genuine and authentic gemstone suppliers and original gemstones online.
3. Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience, remember your preferences, and display personalized product recommendations. You can configure your browser to refuse cookies, but some site features may become unavailable. Cookies help ensure a smoother experience when you buy certified gemstones online in India.
4. How We Use Your Information
We use your data to:
- Process and fulfill orders
- Communicate about orders, shipping, and returns
- Provide customer support and respond to inquiries
- Offer promotions, discounts, and updates (with your consent)
- Improve site functionality, content, and navigation
- Ensure secure transactions and safeguard against fraud
5. Legal Basis for Processing (If Applicable)
If you are located in a jurisdiction that requires a legal basis for processing personal data, our legal bases include:
- Contract Performance: To fulfill our obligations to you when you purchase from us.
- Legitimate Interests: To improve our services, secure transactions, and provide a better customer experience.
- Consent: For sending marketing communications and using certain cookies, when required by law.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
6. Data Security Measures
We prioritize the security of your personal information. We implement SSL encryption, secure servers, firewalls, and strict access controls. These measures protect your data from unauthorized access, alteration, or disclosure, ensuring you can confidently buy certified gemstones online in India.
7. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once data is no longer needed, we securely dispose of it.
8. Third-Party Disclosure & Sharing
We do not sell or rent your personal information. We may share limited data with trusted third-party service providers that assist in payment processing, shipping, or providing other operational functions. We ensure these partners adhere to strict confidentiality obligations. In rare cases, we may disclose information to authorities if required by law, regulation, or court order.
9. International Data Transfers
Your information may be transferred to and stored on servers located in different jurisdictions. We take steps to ensure that any transfers comply with applicable data protection laws and that your rights are respected, regardless of where your data is processed.
10. Your Rights & Choices
You may have rights under applicable laws, such as the right to access, correct, or delete your personal data. You may also withdraw consent to marketing communications at any time. To exercise your rights, please contact us at the details provided below.
11. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child’s information has been provided, contact us to remove it promptly.
12. External Links
Our site may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies before providing personal information.
13. Compliance with Local Laws
We comply with applicable laws and regulations, including relevant data protection laws in India. Users accessing the site from outside India do so on their own initiative and must follow applicable local laws if relevant.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. By continuing to use our website or services after changes take effect, you agree to the revised policy.
15. Contact Us
If you have questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us:
- Email: support@ratnagems.com
- Phone: +91-706-793-9337
- Address: Ratna Gems, B-74, Dhoptala Colony, Rajura, Chandrapur, Maharashtra – 442905, India
Your trust is paramount. Ratna Gems remains committed to maintaining your privacy and security, ensuring that your experience as you browse, discover, and buy certified gemstones online in India is both secure and satisfying.
