Frequently Asked Questions

We offer lab-tested natural gemstones, original Rudraksha beads, and pearls.

• Precious Gemstones: Yellow Sapphire (Pukhraj), Blue Sapphire (Neelam), Ruby (Manik), Emerald (Panna), Pearl (Moti), Red Coral (Moonga), and more.
• Semi-Precious Gemstones: Amethyst, Citrine, Opal, Agate (Hakik), Onyx, and others.
• Rudraksha: From 1 Mukhi to 14 Mukhi, including Gauri Shankar.

Yes. We sell genuine natural gemstones and original Rudraksha beads. Products are supplied with authenticity reports or lab reports wherever applicable, so you can check the details before and after purchase.

Gemstones are supplied with reports from recognized Indian gem testing laboratories. International reports from IGI or GIA can be arranged on request where available and may add about 7–8 days to processing.

Use the included report to cross-check the product details such as gemstone identity, weight, shape, and treatment disclosure wherever mentioned. We also back eligible products with our Lifetime Authenticity Guarantee.

Yes. We stock premium natural gemstones as well as more affordable heated or treated stones, such as Bangkok Pukhraj and Bangkok Neelam. Treatment details are disclosed clearly wherever applicable.

Natural stones are formed in nature. Some natural gemstones may also be treated, such as through heating, to improve color or clarity. Treated stones are usually more affordable, and we disclose treatment details wherever applicable.

No. Ratna Gems does not provide astrology or spiritual guidance.

If you want to choose as per astrology, please ask a trusted astrologer first and get these details:

• Gemstone / Rudraksha name
• Size (carat / ratti) and your budget
• Any preference like origin, shape, or type

After you get these details, you can purchase the matching product from our website.

Products are supplied with authenticity reports or lab reports wherever applicable.

• Browse our online store.
• Add items to cart and proceed to checkout.
• Pay using your preferred method.
• Complete your order online. Free shipping is available within India, and we also ship to selected international destinations.

• Credit/Debit Cards (Visa, MasterCard)
• Net Banking
• UPI / Mobile Wallets
• Bank Transfer
• Cash on Delivery (COD) — India only, orders under ₹50,000 (no minimum), serviceable pincodes (₹100 handling fee applies)

Yes. Call us at +91-706-793-9337 and we’ll help you complete the purchase.

Yes, COD is available for orders within India, subject to the following conditions:

• India Only: COD is not available for international orders. International customers must use prepaid methods (cards, UPI, net banking, or bank transfer).
• Order Value Cap: COD is available for orders below ₹50,000 (no minimum). Orders of ₹50,000 or above require prepaid payment.
• Pincode Serviceability: COD depends on courier serviceability at your delivery pincode. If COD is not available for your pincode, you will be notified at checkout.
• Handling Fee: A ₹100 COD handling fee is added to all COD orders to cover additional processing costs.

If COD is not available for your order, please use cards, UPI, net banking, or bank transfer.

No. Couriers cannot open packages before payment. Please ensure your address and contact details are correct to avoid issues.

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Enter your code in the coupon field during checkout. The discount applies instantly to your order total.

We specialize in loose lab-tested gemstones and original Rudraksha beads. We currently don’t offer jewelry customization or setting.

Ratna Gems™
B-74, Dhoptala Colony, Rajura,
Chandrapur, Maharashtra – 442905, India.

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To ensure every account is linked to a real phone number, we require phone OTP (One-Time Password) verification when you create an account using our sign-up form. A 6-digit code is sent to the phone number you provide, and you must verify it to complete registration. This one-time verification helps prevent fraudulent accounts and protects your shopping experience. If you sign up using Google or Facebook, no separate phone verification is needed.

Yes, an account is required to place an order. You can quickly sign up using your Google or Facebook account, or create one with your email address and phone number (OTP verification required for manual sign-up). Having an account helps us track your orders, process returns smoothly, and provide better customer support.

Free shipping within India on all orders.

• Metro Cities: 6–7 business days
• Non-Metro & Remote: 8–9 business days
• International: about 7–15 business days (international shipping is chargeable; charges calculated at checkout)

Timelines may vary due to external factors. See our Shipping & Delivery Policy for details.

After dispatch, you’ll receive a tracking number by email, SMS, or WhatsApp to monitor delivery on the courier’s site.

Yes, we ship to selected international destinations. International shipping is chargeable, and charges are calculated at checkout based on package weight and destination country. Delivery usually takes about 7–15 business days depending on the destination and customs clearance. All international orders require prepaid payment. COD is not available for international shipments.

Yes, if the order hasn’t been dispatched yet. Contact support as soon as possible by phone, email, or WhatsApp.

• Email: support@ratnagems.com
• Phone: +91-706-793-9337
• WhatsApp: Chat with Us

Yes, within a short window after placing the order. Use your account’s Orders section or contact support immediately.

We currently ship to the following countries:

• India — Free shipping on all orders
• UAE (United Arab Emirates)
• Australia
• Saudi Arabia
• Kuwait, Oman, Qatar, Bahrain (GCC countries)
• United Kingdom — Minimum order value of ₹15,000 required

We are continuously expanding to more countries. If your country is not listed, please contact us to check availability.

For orders shipped outside India, your country’s customs authority may charge import duty and/or VAT/GST before or at delivery. These charges are levied by the destination country, not by Ratna Gems™.

International orders are shipped on a DDU (Delivered Duty Unpaid) basis unless clearly stated otherwise. If applicable, local import duties or taxes may be collected by the courier or customs authority before or at delivery. These charges are not included in your checkout total.

Customs duty and destination-country taxes vary by country, product classification, order value, and the rules active on the date of import. For gemstones, customers usually need to check rates under HS Code 7103; for pearls, check HS Code 7101.

Please use your country’s official customs or tax website for the latest rate before placing an international order. We can share shipment details, but the final duty or tax decision is made by the destination-country authority.

You can check the latest import duty and tax rates on these official government websites:

• UAE: Federal Tax Authority (tax.gov.ae)
• UK: UK Trade Tariff — Gemstones (trade-tariff.service.gov.uk)
• Australia: Australian Border Force (abf.gov.au)
• Saudi Arabia: Zakat, Tax & Customs Authority (zatca.gov.sa)
• India: Central Board of Indirect Taxes & Customs (cbic.gov.in)

Search for HS Code 7103 (precious/semi-precious stones) or 7101 (pearls) to find the applicable rates for gemstones.

For most international destinations (UAE, Australia, GCC), there is no minimum order amount. However:

• United Kingdom (UK): A minimum order value of ₹15,000 (approximately £135) is required for UK deliveries. This ensures cost-effective shipping and smooth customs processing for high-value gemstone shipments.

All international orders require prepaid payment — COD is not available for international shipments.

Our product prices include Indian GST only. For international orders, prices are export zero-rated (0% GST), meaning you are not charged Indian tax.

However, your country may charge import duty and/or VAT/GST when the package is processed for import. These destination-country charges are not included in our prices or checkout total.

Some destinations may have lower duty rates because of trade agreements or local tariff rules, but the final amount is decided by the destination-country authority at the time of import.

You can request a return or exchange within 7 days of delivery for eligible items. For approved returns, we refund the eligible product amount after inspection.

• Item condition: Unused, unchanged, and in original undamaged condition.
• Must include: All original tags, lab reports or certificates, and packaging.
• Not eligible: Custom-made or personalized items.
• For damaged/incorrect claims: An unboxing video is required for quick verification.
• COD orders: The ₹100 COD handling fee is non-refundable.

For complete terms and the exact process, please read our Return & Refund Policy.

In most cases, the customer pays the return shipping cost. If the return is due to our error (for example: wrong item or confirmed issue based on verification), Ratna Gems™ will bear the return shipping cost as per our policy.

• Use a secure, trackable courier and pack the product safely with all original materials.
• International returns: Customers are responsible for return shipping and any customs-related charges, if applicable.

For details, please refer to our Return & Refund Policy.

Please contact us immediately and provide an unboxing video as proof to validate the claim.

• Custom/personalized orders
• Items showing wear, damage, or alterations not caused by us

• Contact support within 7 days of delivery.
• Share order details and an unboxing video (if reporting issues).
• Ship the product securely in original packaging.
• Share tracking details with our team.

Once we receive and inspect your returned item, refunds are initiated within 2–3 business days (if the product is eligible and unchanged). Your bank/payment provider may take an additional 7–10 business days to reflect the amount in your account.

• Refund method: Refunds are processed to the original payment method.
• COD orders: The ₹100 COD handling fee is non-refundable.
• International orders: Refunds are processed to the original payment method in INR.

For the complete timeline and conditions, please see our Return & Refund Policy.

The Lifetime Authenticity Guarantee is designed for customer protection and covers whether your gemstone or Rudraksha matches the authenticity details described on our product page and report.

What it covers: If you get your product re-verified at a reputed gem testing laboratory and the report confirms that it does not match our product description, you may be eligible for:

• Refund of the eligible purchase amount
• Reimbursement of Lab Testing Expenses (if invoice/receipt is enclosed with the returned product)

What it does NOT cover:

• Physical damage caused by customer use, wear, or mishandling
• Products that have been altered, treated, or modified by the customer
• Normal wear and tear from regular use

This guarantee is strictly for authenticity verification, not for damage caused by usage.

To claim the Lifetime Authenticity Guarantee, follow these steps:

1. Get your gemstone or Rudraksha tested at a reputed gemstone testing laboratory.
2. Obtain a lab report stating the product does not match the description provided on our product page.
3. Contact our support team with the lab report.
4. Return the product along with:
   • Original box and packaging
   • Our original certificate
   • Original invoice/bill
   • Lab testing receipt/invoice (for expense reimbursement)
5. After verification, eligible claims receive a refund plus lab testing expense reimbursement as applicable.

We carry 1–14 Mukhi beads, rare Gauri Shankar, and Rudraksha malas, sourced from Nepal and Indonesia.

Yes. Rudraksha beads are supplied with authenticity reports wherever applicable, so customers can verify the bead details with confidence.

• Clean with a soft, dry cloth
• Avoid chemicals, soaps, perfumes
• Store in a cool, dry place away from direct sunlight

We don’t provide spiritual/astrological advice. For personalized guidance, please consult a Pandit ji or astrologer.