Shipping and Delivery Policy – Ratna Gems

By purchasing from ratnagems.com, you agree to comply with the terms stated in this Shipping and Delivery Policy. Please read this policy carefully to understand our shipping practices.

Shipping Locations and Timeframes

We currently ship products within India only.

• Metro Cities: Estimated delivery within 6-7 business days.
• Non-Metro Cities and Remote Areas: Estimated delivery within 8-9 business days.

Note: Delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, strikes, or other logistical issues.

Order Processing: Orders are typically processed within 1-2 business days after payment confirmation.

Dispatch: Once processed, orders are dispatched promptly.

Shipping Costs

Enjoy free shipping on all orders within India. There are no additional charges for standard shipping.

Order Tracking

Once your order is dispatched, you’ll receive a confirmation email and WhatsApp message with tracking information. Use this to monitor your delivery status online.

Delivery Process

Our shipping partners will attempt multiple deliveries to your provided address. If you’re unavailable, they’ll leave a notification for re-delivery or pickup.

Alternate Shipping Methods

For areas without courier services, we’ll send items through Government Registered Book-post or Speed-post.

Certification Requests

Additional Certifications
If you request additional certifications from laboratories like IGI or GTL, please be aware of the impact on delivery time.
Impact on Delivery Time
Additional Processing Time: Such requests may delay dispatch by up to 7 working days.

Damaged or Missing Items

Unboxing Video Requirement
Mandatory Proof: In the rare event that you receive a damaged or incorrect item, a clear unboxing video is required as proof.

Timeframe: Report any issues within 48 hours of delivery.
Contact Us: Reach out via phone, email, or WhatsApp with the unboxing video and order details.

Thank you for choosing Ratna Gems. We look forward to serving you again!