Ratna Gems Return and Refund Policy
Effective Date: October 21, 2024
At Ratna Gems, your satisfaction is our priority. This Return and Refund Policy outlines the terms and conditions under which you may return or exchange products purchased from our gemstone shop in India.
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Introduction
By purchasing from ratnagems.com, you agree to comply with the terms stated in this Return and Refund Policy. Please read this policy carefully to understand your rights and responsibilities.
7-Day Replacement Policy
We offer a 7-Day Replacement Policy for all our products. If you’re not completely satisfied with your purchase, you can return or exchange the item within 7 days of delivery, subject to the following conditions:
Eligibility Criteria
- Condition of Item: The product must be unused, unaltered, and in its original condition with all tags, packaging, and certificates intact.
- Proof of Purchase: Original invoice and certification must be provided.
- Non-Customized Products: Custom or personalized orders are not eligible for return or exchange.
Return Shipment Responsibility
Customer Responsibility: The customer is responsible for the cost and risk of returning the item to us.
Shipping Method: We recommend using a reliable and trackable shipping service with appropriate insurance.
Address for Returns: Ratna Gems B–74, Dhoptala Colony, Rajura, Chandrapur, Maharashtra – 442905, India
Unboxing Video Requirement
- Mandatory Proof: If you receive a wrong, damaged, or duplicate product, you must provide a clear unboxing video as proof.
- Validity of Claims: Claims regarding wrong, fake, or damaged products cannot be validated without an unboxing video.
- Timeframe: Contact us within 24 hours of delivery to report any issues.
Non-Returnable Items
- Custom or personalized products.
- Items that show signs of wear, damage, or alteration not due to our error.
How to Initiate a Return or Exchange
Contact Customer Support
- Phone: +91-706-793-9337
- Email: support@ratnagems.com
- WhatsApp: Chat with Us
Provide Necessary Documentation
- Order number and details.
- Reason for return or exchange.
- Unboxing video (if claiming wrong, damaged, or duplicate product).
Return Process Steps
- Contact Us: Reach out to our customer support within 7 days of delivery.
- Receive Authorization: Our team will provide return authorization and instructions.
- Ship the Product: Send the product back to us at the provided address.
- Notify Us: Share the shipment tracking details with our customer support.
Refund Process
Inspection and Approval
- Inspection Timeframe: Once we receive the returned product, our quality control team will inspect it within 3-5 business days.
- Approval or Rejection: We will notify you of the approval or rejection of your refund based on the inspection.
Refund Method and Timeline
- Refund Method: Refunds will be processed using the original payment method.
- Timeline: It may take 7-10 business days for the refund to reflect in your account after approval.
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Return Inspection Process Under Ratna Gems Return and Refund Policy
Upon receiving your returned item, we will inspect it to ensure it meets our return policy criteria. We will notify you via email regarding the outcome of your refund request. If the item does not meet our return conditions, it may be returned to you, and no refund will be issued.
Please allow 2-3 business days for the inspection process to be completed.
Refund Method and Timeline
- Refund Method: Refunds will be processed using the original payment method.
- Timeline: It may take 7-10 business days for the refund to reflect in your account after approval.
Inspection and Approval
Refund Method and Timeline
If the return is approved, we will begin processing your refund. Refunds will be issued to the original payment method used at the time of purchase and will be processed within 5-7 business days of approval.
Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution’s policies.
Lifetime Authenticity Guarantee
Coverage and Limitations
- Authenticity Only: The Lifetime Authenticity Guarantee covers the authenticity of the product only.
- Exclusions: Physical damage, wear and tear, or alterations are not covered.
How to Claim the Guarantee
- Obtain Certification: Acquire a certificate from a reputed gemstone testing laboratory stating that the product is not authentic.
- Contact Us: Notify our customer support with the certification and intent to claim.
- Return the Product: Send the product back along with required documentation.
Required Documentation
- Original invoice.
- Original certification provided by Ratna Gems.
- Original packaging and box.
Terms for Physical Damage
- No Coverage for Physical Damage: The Lifetime Authenticity Guarantee and return policy do not cover physical damage caused by the customer.
- Inspection: Products showing signs of physical damage upon return will not be eligible for a refund or exchange.
Contact Us Regarding the Ratna Gems Return and Refund Policy
- Phone & WhatsApp: +91 7067939337
- Email: support@ratnagems.com
