Terms and Conditions

Welcome to Ratna Gems! These terms and conditions govern your use of our website and the purchase of products.

By accessing our website, you agree to abide by these terms and conditions. If you do not agree, please refrain from using Ratna Gems’ website.

1. Definitions

• “Company”, “We”, “Our”, or “Us” refers to Ratna Gems.
• “Website” refers to the Ratna Gems website at www.ratnagems.com.
• “Customer” refers to the person, organization, or entity that uses our services or purchases products from us.

2. Products and Services

• We offer natural gemstones, pearls, and Rudraksha products for sale on our website.
• All products are subject to availability and may be discontinued or updated without prior notice.

3. Orders and Payments

• By placing an order on our website, you agree to provide accurate and complete information.
• Payments are processed securely through our payment gateway partner.
• Prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.

4. Shipping and Delivery

• We offer shipping within India.
• Delivery times may vary depending on the shipping destination and shipping method chosen during checkout.

5. Returns and Refunds

• We have a 7-day return and refund policy for eligible products.
• To initiate a return, please contact our customer service team at [email protected] or +917067939337.
• Refunds will be processed within approximately 7 days of receiving the returned product in good and original condition.

6. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

7. Intellectual Property

All content, trademarks, logos, and images displayed on our website are the property of Ratna Gems and protected by copyright laws.

8. Limitation of Liability

Ratna Gems shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our website or products.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of India.

10. Changes to Terms and Conditions

• We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website.

By using our website and purchasing products from us, you agree to these terms and conditions. If you have any questions or concerns, please contact us at [email protected] or +917067939337.