At Ratna Gems, we prioritize your satisfaction with every purchase. Our Return and Refund Policy is tailored to ensure a seamless process for returning items and requesting refunds.

Effective Period:

Our refund and returns policy is valid for 7 days from the date of delivery. Should more than 7 days have passed since you received your order, we regret to inform you that we cannot offer a refund or exchange.

Conditions for Return:

To qualify for a return, the item must meet these conditions:

• It must remain unused and in its original condition.
• It should be packaged in its original packaging to prevent any damage during return shipping.

Unboxing Video Requirement:

For instances where you receive a damaged or incorrect product, we require an unboxing video as proof. The video should comprehensively depict the unboxing process, capturing any visible damage or discrepancies. Additionally, please provide documented proof such as the original receipt or proof of purchase.

Return Process:

Upon receiving your returned item, it will undergo a meticulous inspection to ensure compliance with our return policy. Subsequently, we will notify you via email regarding the outcome of your refund request, whether it’s approved or rejected.

Refund Process:

If your refund is approved, we will promptly initiate the refund process. The refunded amount will be credited to your original payment method. Please note that the timing of the refund may vary depending on your card issuer’s policies or bank processing times.

Return Shipping:

When shipping the item back to us, please ensure it is securely packed and sent to the following address: B-74, Dhoptala Colony, Rajura, Chandrapur, Maharashtra – 442905, India.

Kindly note that the return shipping costs will be borne by the customer. For items of higher value, we recommend utilizing a traceable shipping service or purchasing shipping insurance.

Submission of Shipping Receipt:

After dispatching the item, please furnish a copy of the shipping receipt to our customer support email at [email protected] or reach out to us via WhatsApp at +91 7067939337. Providing this documentation will expedite the return or exchange process.

Lifetime Authenticity Guarantee:

For a comprehensive authenticity assurance on our Gemstones, Pearls, and Rudraksha, customers must furnish proof of an authentic gemstone testing laboratory certificate. This certificate serves as tangible evidence of the genuineness and quality of the purchased item, safeguarding both the customer and our company against any discrepancies.