Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
GEMSTONES
PEARLS
WHAT TYPES OF GEMSTONES DO YOU OFFER?
We offer a wide range of natural gemstones, including
Precious Gemstone
(YELLOW SAPPHIRE (PUKHRAJ),Natural Blue Sapphire (Neelam),Emerald (Panna),Ruby (Manik),Cat’s Eye (Lehsuniya),Hessonite (Gomed),Opal (Opel, Dudhiya Patthar),Pearl (Moti),Red Coral (Moonga),White Sapphire (Safed Pukhraj),
Semi-Precious Gemstone
Agate (Haqiq, Hakik),Amethyst (Jamunia),CITRINE (SUNELA)
Iolite (kaka Neeli),Jasper,Lapis (Lazuli, Lajward),Malachite (Kidney Stone),Moon Stone(Chandramani),Onyx (Onex),Star Ruby (Sitara Manik),Tiger’s Eye (Chitti),Turquise (Feroza, Firoza),White Coral (Safed Moonga),CRYSTAL (SFATIK) and more.
ARE YOUR GEMSTONES NATURAL OR SYNTHETIC?
All our gemstones are natural and ethically sourced from reputable suppliers.
HOW DO I KNOW IF THE GEMSTONES ARE GENUINE?
We provide certificates of authenticity from reputable gem testing laboratories for all our gemstones.
Please do not try any home tricks like acid or burn etc. we not provide any guarantee of physical damage.
If you not trust on our lab certificate you can try different Gems Testing Laboratory only for Authenticity of Gemstone.
ARE YOUR GEMSTONES TREATED OR ENHANCED IN ANY WAY?
Generally NO but We disclose any treatments or enhancements applied to our gemstones in the product descriptions.
DO YOU OFFER CERTIFICATES OF AUTHENTICITY FOR YOUR GEMSTONES?
Yes, we provide certificates of authenticity from reputable gem testing laboratories for all our gemstones, Pearls & Rudraksha.
CAN I REQUEST A SPECIFIC GEMSTONE THAT IS NOT LISTED ON YOUR WEBSITE?
Yes, you can contact us to inquire about specific gemstones, and we will do our best to accommodate your request.
WHAT IS LIFETIME GUARANTY OF AUTHENTICITY YOU OFFER?
We guarantee the authenticity of our stones for life. A certificate from a reputable gemstone testing lab is required for any claims.
We offer a variety of pearls, including freshwater, Akoya, Tahitian, and South Sea pearls.
Our pearls are primarily cultured pearls sourced from reputable pearl farms.
recently not bur, Please contact us to discuss your preferences.
Generally NO but We disclose any treatments or enhancements applied to our pearls in the product descriptions.
Yes, we source our pearls ethically and responsibly from reputable pearl farms that adhere to ethical standards.
RUDRAKSHA
GENERAL
WHAT IS RUDRAKSHA AND WHY IS IT IMPORTANT?
Rudraksha consists of the dried seeds from the Elaeocarpus ganitrus species.
These stones are used as prayer beads by adherents of Hinduism (specifically Shaivas), Buddhism,
Primarily, Rudraksha are sourced from India, Indonesia, and Nepal for use in jewelry and malas.
Rudraksha is considered to have a value comparable to that of semi-precious stones.
Rudraksha seeds may possess between one and fourteen natural segments or “faces” known as Mukh:
Each Mukhi (facet) of a Rudraksha possesses distinct values.
WHAT KINDS OF RUDRAKSHA BEADS DO YOU PROVIDE?
We offer a variety of Rudraksha beads, including 1 to 14 Mukhi (faces) beads, such as Panch Mukhi, Ek Mukhi, and more, each with lab certificate.
ARE YOUR RUDRAKSHA BEADS AUTHENTIC AND BLESSED?
Yes, our Rudraksha beads are authentic and sourced from reputable suppliers who obtain them ethically and responsibly from sacred Rudraksha trees. We do not provide blessings or astrological services.
HOW CAN I DETERMINE THE AUTHENTICITY OF RUDRAKSHA BEADS?
We provide certificates of authenticity from renowned Rudraksha authorities for all our Rudraksha beads, ensuring their authenticity and value.
DO YOU OFFER RUDRAKSHA MALAS OR BRACELETS?
Yes, we offer a variety of Rudraksha malas, bracelets, and other spiritual accessories, crafted with authentic Rudraksha beads to support your spiritual practice and meditation.
ARE YOUR RUDRAKSHA BEADS TREATED OR ENHANCED IN ANY WAY?
NO
DO YOU OFFER RUDRAKSHA CONSULTATION SERVICES?
No. We just provideing Natural and Authentic Rudraksha. Not Austrological services.
We accept various payment methods, including credit/debit cards, PayPal, bank transfers, and more. You can choose the preferred payment option during checkout.
Easy returns and exchanges within 7 days of purchase. Check our Returns and Exchanges page for more information.
We provide certificates of authenticity from renowned Rudraksha authorities for all our Rudraksha beads, ensuring their authenticity and value.
You can reach our customer support team through our Contact Us page, email ([email protected]), or by calling 7067939337.
Once your order has been shipped, you can expect to receive a tracking number via email, text message, and Whatsapp, making it easy to track your delivery every step of the way.
We offer periodic discounts and promotions on our products. Subscribe to our newsletter to receive updates on special offers. Currently, we’re offering a 10% launch discount with the promo code welcome10.
Typically, our estimated delivery time is approximately 7 days. However, we want to remind our valued customers that delivery times may vary depending on your location and preferred shipping method. But, there is no need to worry! You can effortlessly view estimated delivery times during the checkout process for your convenience.
Currently, we operate exclusively online. However, if you would like to view our products in person or have any inquiries, you are welcome to visit our physical store located at: Dhoptala Colony, Rajura, Chandrapur, Maharashtra,India 442905
[email protected]
Cash on Delivery is only available in select areas of India. If it’s not available in your area, our customer service team can help you after you place your order.
Couriers cannot carry unsealed packages, even if the recipient agrees to accept it later. Payment must be made in cash for the parcel to be handed over. This policy is mandatory and cannot be changed.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!
