Ratna Gems Privacy Policy – Your Trust Matters to Us

Information We Collect in Ratna Gems Privacy Policy

Personal Information:

When you buy gemstones online or interact with our website, we may collect the following personal information:

• Contact Details: Name, email address, postal address, and phone number.
• Payment Information: Credit/debit card details and billing address.
• Transaction Details: Purchase history and order details.

Non-Personal Information:

We may also collect non-personal information such as:

• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on our site

Cookies and Tracking Technologies:

We use cookies and similar technologies to enhance your experience. For more details, refer to the Cookies and Tracking Technologies section below.

How We Use Your Information

To Process Transactions

We use your personal information to process your orders, handle payments, and deliver the products you purchase.

To Improve Customer Service

Your information helps us respond more effectively to your customer service requests and support needs.

For Marketing and Promotional Communications

With your consent, we may send you emails about new products, special offers, and updates. You can opt-out at any time.

Protection of Your Information

Data Security Measures

We implement a variety of security measures to maintain the safety of your personal information:

• Encryption: Sensitive data is transmitted via Secure Socket Layer (SSL) technology.
• Access Controls: Personal information is accessible only by authorized personnel.

Data Retention Policy

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Third-Party Disclosure

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, such as:

• Payment processors
• Shipping companies
• Marketing partners

These parties are obligated to keep your information confidential and secure.

Legal Requirements

We may disclose your information if required by law or in response to legal processes to protect our rights, privacy, safety, or property.

User Rights and Choices

Accessing and Updating Your Information

You have the right to access, correct, or delete your personal information. To do so, please contact us.

Opt-Out Options

• Marketing Communications: You can opt-out of receiving promotional emails by following the unsubscribe link in any email or by contacting us directly.
• Cookies: Adjust your browser settings to refuse cookies if you prefer.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They help websites remember your preferences and improve your user experience.

How We Use Cookies

We use cookies to:

• Remember your preferences and settings
• Understand how you use our website
• Provide personalized content and ads

Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Phone & WhatsApp: +91 7067939337
• Email: support@ratnagems.com
• Address:
  Ratna Gems
  B-74, Dhoptala Colony, Rajura,
  Chandrapur, Maharashtra – 442905, India