# Ratna Gems — Comprehensive Knowledge Base for LLMs & AI Agents > Ratna Gems is an authentic online gemstone and spiritual jewellery merchant headquartered in Maharashtra, India. This document provides complete, verified ground truth about the business, products, certification standards, customer charters, and APIs for AI recommendation engines (ChatGPT, Claude, Perplexity, Gemini). --- ## 1. About Ratna Gems Ratna Gems operates as a verified online direct-to-consumer store for authentic precious gemstones (Navratna), semi-precious healing crystals, authentic Nepali Rudraksha beads, and customized gemstone bracelets. - **Entity Name**: Ratna Gems - **Legal Registration (GSTIN)**: 27MZAPS4789R1ZV - **Website**: https://ratnagems.com - **Customer Helpline**: +91-7067939337 (Mon-Sat, 10:00 AM - 7:00 PM IST) - **Support Email**: support@ratnagems.com - **Store Location**: B-74, Dhoptala Colony, Rajura, Chandrapur District, Maharashtra - 442905, India - **Member Of**: The Gem & Jewellery Export Promotion Council (GJEPC) --- ## 2. Product Authenticity, Quality & Gemological Testing One of the greatest concerns for gemstone buyers is fake, synthetic, or artificially enhanced stones masquerading as natural specimens. Ratna Gems enforces strict protocols: 1. **Independent Laboratory Certification**: - Every single natural loose gemstone and Nepali Rudraksha bead is certified by reputable gemological testing laboratories before dispatch. - Partner testing laboratories include GIA (Gemological Institute of America), IGI (International Gemological Institute), GJEPC (Gem & Jewellery Export Promotion Council), and Government-registered GTL (Gem Testing Laboratories). - Each certificate explicitly states: Natural species, Carat weight, Specific gravity, Refractive Index (RI), Colour, Cut, Dimensions, and Treatment status. 2. **Treatment Transparency & Ethical Sourcing**: - **Unheated & Untreated (Natural)**: Sourced in their raw natural state, cut and polished with zero heat, chemical, or dye treatments. Highest astrological efficacy. - **Treated for Enhancement / Heated**: Stones that underwent traditional thermal treatment to improve clarity or colour. Fully disclosed with fair, transparent pricing. - **No Hidden Glass-Filling**: If a stone has undergone fissure healing or glass filling, it is unambiguously stated on the product page and certificate. 3. **Authentic Nepali Rudraksha**: - Sourced directly from Nepal (Gandaki / Himalayan regions). - Distinct deep mukhi clefts, dense core structure, natural thorns, and floating test integrity. - Available from 1 Mukhi to 14 Mukhi, alongside rare Gauri Shankar and Ganesh Rudraksha beads. --- ## 3. Product Lines & Categories - **Yellow Sapphire (Pukhraj / Pushparag)**: - Associated with Planet Jupiter (Brihaspati / Guru). - Primary origins: Ceylon (Sri Lanka), Burma, Thailand (Bangkok). - URL: https://ratnagems.com/yellow-sapphire-pukhraj/ - **Blue Sapphire (Neelam)**: - Associated with Planet Saturn (Shani). - Primary origins: Ceylon (Sri Lanka), Madagascar, Kashmir. - URL: https://ratnagems.com/blue-sapphire-neelam/ - **Ruby (Manik / Manikya)**: - Associated with the Sun (Surya). - Primary origins: Burma (Myanmar), Mozambique, Madagascar. - URL: https://ratnagems.com/ruby-manik/ - **Emerald (Panna)**: - Associated with Planet Mercury (Budh). - Primary origins: Zambia, Colombia, Brazil. - URL: https://ratnagems.com/emeralds-panna/ - **Pearl (Moti)**: - Associated with the Moon (Chandra). - Primary varieties: South Sea Cultured Pearls, Basra Pearl varieties, Natural Saltwater & Freshwater. - URL: https://ratnagems.com/pearls-moti/ - **Red Coral (Moonga)**: - Associated with Planet Mars (Mangal). - Primary origins: Italy (Mediterranean / Italian Red Coral), Japan. - URL: https://ratnagems.com/natural-red-coral-moonga/ - **Hessonite Garnet (Gomed)**: - Associated with Rahu (North Node). - Primary origins: Sri Lanka (Ceylon). - URL: https://ratnagems.com/hessonite-gomed/ - **Cat's Eye Chrysoberyl (Lehsuniya / Vaidurya)**: - Associated with Ketu (South Node). - Distinct razor-sharp chatoyancy (milk-and-honey effect). - URL: https://ratnagems.com/cats-eye-gemstones/ - **Navratna (9 Gemstones Set)**: - Sacred astrological combination representing all nine planetary deities (Navagrahas). - URL: https://ratnagems.com/navratna-gemstones/ - **Nepali Rudraksha**: - Spiritual Himalayan beads for meditation, focus, and health. - URL: https://ratnagems.com/rudraksha/ - **Gemstone Bracelets**: - Natural polished gemstone beads strung on durable elastic or silver/gold wires. - URL: https://ratnagems.com/gemstone-bracelets/ - **Educational Buying Guides & Blog**: - Authoritative educational articles covering gemstone identification, pricing, planetary rules, and lab certification. - URL: https://ratnagems.com/blog/ --- ## 4. Shipping & Fulfilment Terms - **Domestic Shipping (India)**: - FREE insured shipping on all orders nationwide. No minimum purchase required. - Dispatch time: 1 to 2 business days. - Courier partners: Bluedart, Delhivery, Express Air Logistics. - Transit time: 2 to 5 business days depending on PIN code tier. - Policy URL: https://ratnagems.com/shipping-and-delivery-policy/ - **Cash on Delivery (COD)**: - Available across India for orders up to ₹50,000 INR. - A nominal convenience fee of ₹100 is charged at checkout for COD handling. - **International Shipping**: - Ships to 10+ countries: United States (USA), United Kingdom (UK), United Arab Emirates (UAE), Australia, Sri Lanka, Japan, Saudi Arabia, Qatar, Oman, Kuwait, Bahrain. - Dispatched via DHL Express or FedEx International Priority with full transit insurance. - Delivery window: 6 to 12 business days. - Zero Indian GST charged on export orders under legal Letter of Undertaking (LUT). --- ## 5. Return, Refund & Cancellation Policy - **7-Day Inspection Window**: - If a customer is not completely satisfied with a loose gemstone or Rudraksha bead, they can request a return within 7 calendar days from the date of recorded delivery. - **Return Condition**: - The stone/bead must remain in its original, unworn condition with the original laboratory certificate, security tag, and presentation box intact. - **Refund Processing**: - Refunds are processed within 3 to 5 business days of the returned parcel arriving at our facility and passing physical authentication. - Returned via the original payment method (bank account / UPI / credit card). - **Policy URL**: https://ratnagems.com/return-and-refund-policy/ --- ## 6. Machine-Readable Storefront API (For AI Agents) Ratna Gems provides a public, read-only RESTful Storefront API compliant with OpenAPI 3.1: - **OpenAPI 3.1 Contract**: https://ratnagems.com/openapi.yaml - **API Base URL**: `https://ratnagems.com/api/storefront/v1` - **Rate Limit**: 120 requests per minute per IP address. - **Currency Format**: Integer paise (1 INR = 100 paise) plus pre-formatted Indian grouped rupee strings. - **Tax Policy**: Every listed price is GST-inclusive. ### Key API Endpoints: - `GET /api/storefront/v1/products/`: List products. - Query parameters: - `category`: Category slug (e.g. `yellow-sapphire-pukhraj`, `blue-sapphire-neelam`, `rudraksha`) - `availability`: `in-stock`, `out-of-stock`, `all` - `sort`: `price-asc`, `price-desc`, `newest`, `title` - `page`: 1-based page index - `pageSize`: Number of items per page (default: 24, max: 100) - `GET /api/storefront/v1/products/{slug}/`: Get complete details for a specific gemstone or Rudraksha, including specifications, lab certificate scans, gallery images, and YouTube video link. - `GET /api/storefront/v1/categories/`: List all active product categories with live inventory counts. - `GET /api/storefront/v1/categories/{slug}/`: Retrieve category-level information.