Contact Us – Get Support from India’s Best Online Gemstone Store

Q: What is your return policy?

We offer a 7-day return policy for gemstones and Rudraksha beads. You can return your purchase within 7 days if you are not completely satisfied. For detailed terms, please refer to our Return and Refund Policy .

Q: Do you guarantee the authenticity of your products?

Yes, we provide a lifetime authenticity guarantee for all our gemstones and Rudraksha beads. Each product is accompanied by an ISO-certified lab report to assure you of its genuineness.

At Ratna Gems, we are committed to providing exceptional customer service to ensure your experience with us is seamless and satisfying. Whether you have questions about our certified natural gemstones, need assistance with your order, or require more information about our authentic Rudraksha beads, our dedicated team is here to help.

How to Reach Us

We offer multiple ways for you to get in touch with us. Choose the method that best suits your needs and our team will respond promptly to assist you with your inquiries.

Reach Out to Our Customer Support Team

Phone: +91-706-793-9337

Speak directly with our customer support team for immediate assistance.

Email: support@ratnagems.com

Send us an email with your questions or concerns, and we’ll get back to you as soon as possible.

WhatsApp: Chat with Us

For quick and convenient support, reach out to us via WhatsApp.

Visit Us:

Ratna Gems, B-74, Dhoptala Colony, Rajura, Chandrapur, Maharashtra – 442905, India

Send Us a Message

Fill out the form below, and one of our friendly representatives will contact you shortly to assist with your buying gemstones online process or answer any questions you may have about our products and services.

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Frequently Asked Questions

You might find immediate answers on our FAQs page, covering topics like:

How to buy gemstones online

Details about our 7-day replacement policy

Information on our lifetime authenticity guarantee

How can I buy gemstones online from Ratna Gems?

Follow these steps to purchase gemstones online:
Browse our website and select your preferred gemstone or Rudraksha product.
Add the product to your cart.
Proceed to checkout and enter your details.
Choose your payment method, including Cash on Delivery (COD) or online payment options.
Confirm your order, and we’ll handle the rest!

What is your return policy?

We offer a 7-day return policy for gemstones and Rudraksha beads. You can return your purchase within 7 days if you are not completely satisfied. For detailed terms, please refer to our Return and Refund Policy.

Do you guarantee the authenticity of your products?

Yes, we provide a lifetime authenticity guarantee for all our gemstones and Rudraksha beads. Each product is accompanied by an ISO-certified lab report to assure you of its genuineness.

What are the delivery timeframes?

Delivery times vary based on your location:
Metro Cities: 6–7 business days
Non-Metro Cities and Remote Areas: 8–9 business days
Delivery timelines are estimates and may vary due to weather conditions or logistical issues. For more details, visit our Shipping and Delivery Policy.

Do you offer Cash on Delivery (COD)?

Yes, we offer COD as a payment option for your convenience.

What should I do if I receive a damaged product?

Though we ensure secure packaging to avoid damage during shipping, in rare cases, if a product arrives damaged, please contact us immediately. A unboxing video is required to process any damage claims. Refer to our Return and Refund Policy for more details.

Connect with Us on Social Media

Stay updated with the latest arrivals, special offers, and gemstone insights by following us on our social media channels:

gaurishankar rudraksha

Rudraksha Maala

Contact Us – Get Support from India’s Best Online Gemstone Store

How to Reach Us

Reach Out to Our Customer Support Team

Visit Us:

Send Us a Message

Visit Our Store

Frequently Asked Questions

Connect with Us on Social Media

Why Choose Ratna Gems?

7-Day Return Policy

Lifetime Authenticity Guarantee

Transparent Pricing & Quality Assurance

Fast Delivery Across India